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A visual ivr implementation method and mobile terminal

A technology of a mobile terminal and an implementation method, which is applied in the field of the Internet, can solve problems such as the difficulty of synchronizing voice and interface in a visual IVR, and achieve the effect of improving user experience and realizing voice playback

Active Publication Date: 2019-11-12
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In view of this, the present invention provides a method for realizing visual IVR and a mobile terminal, which are used to solve the problem in the prior art that visual IVR is difficult to realize voice and interface synchronization

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  • A visual ivr implementation method and mobile terminal
  • A visual ivr implementation method and mobile terminal
  • A visual ivr implementation method and mobile terminal

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Embodiment Construction

[0022] In order to further explain the technical means and effects of the present invention to achieve the intended purpose of the invention, the specific implementation, structure, features and effects of the present invention will be described in detail below in conjunction with the accompanying drawings and preferred embodiments.

[0023] Embodiments of the present invention provide a method for implementing a visual IVR, which can be applied to mobile terminals. Please refer to figure 1 , is a schematic diagram of the structure of the mobile terminal in the embodiment of the present invention, such as figure 1 As shown, the mobile terminal includes a memory 102, a storage controller 104, one or more (only one is shown in the figure) processors 106, a peripheral interface 108, a radio frequency module 110, a positioning module 112, a camera module 114, and an audio module 116 , a touch screen 118 and a button module 120 . These components communicate with each other via on...

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Abstract

The invention provides a visualization IVR realization method and a mobile terminal. The method includes: after a voice calling request is sent to an IVR server, whether voice response and operation interface data fed back by the IVR server are received is detected; before receiving the voice response, the operation interface data is saved in a preset cache space when receiving the operation interface data; and when the voice response is received, the operation interface data is read from the cache space, an operation interface is displayed according to the operation interface data, and the voice sent by the IVR server is simultaneously played. According to the method, synchronization of the voice and the interface can be effectively realized, and the user experience is improved.

Description

technical field [0001] The invention relates to Internet technology, in particular to a method for implementing a visualized IVR and a mobile terminal. Background technique [0002] Interactive voice response (Interactive Voice Response, referred to as IVR) service means that users can use the phone to enter the service center, and perform service selection operations according to voice operation prompts, and the service center will play relevant information or perform related business. [0003] IVR technology is a common platform for communication applications at present. Various call centers have adopted the IVR voice access method to access customers. With the continuous expansion of business logic, the business logic and menu complexity of the IVR voice platform are increasing. Continuously increasing, the user needs to press the key many times, or wait for the menu prompt voice, and the user experience is poor. [0004] In order to give users a better experience, on t...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/06H04M3/493
Inventor 罗根杜田宇钱成李仁生姜鑫磊殷洁王明明王锐
Owner TENCENT TECH (SHENZHEN) CO LTD