Method and device for inquiring service with voice

Abstract

The invention discloses a method and a device for inquiring a service with voice. The method and the device are used for realizing the function of inquiring services with voice, thereby improving the experience when a user inquires services. The method comprises the steps of when receiving voice information input by a user, determining a service identifier corresponding to the voice information; determining a protocol standard output format according to the service identifier, wherein the protocol standard output format comprises a parameter identifier; identifying parameter content corresponding to the parameter identifier from the voice information; writing the parameter content into the protocol standard output format to obtain protocol content; and inquiring a service corresponding to the service identifier according to the protocol content to obtain service feedback information. By adopting the technical solution, the function that a user inquires relevant services with voice is realized, convenience is brought to the user, and the experience when the user inquires services is improved.

Description

Technical field [0001] The present invention relates to the field of communication technology, in particular to a method and device for voice query service. Background technique [0002] At present, with the development of electronic technology, voice input is more and more respected by people. Voice input is an input method that converts what people speak into text through voice recognition. With the popularity of smart terminals in people’s lives, more and more smart terminals gradually have voice service functions. Voice input has begun to be used in users’ daily business. For example, voice input is used to ask questions to the terminal, and the terminal uses voice The output method answers the user's questions; the user queries the address book in the terminal through voice input, and so on. It can be seen that voice input brings great convenience to users' lives and work, and traditional methods can no longer meet users' daily needs. Take banking business as an example. W...

AI Technical Summary

Problems solved by technology

It can be seen that voice input brings great convenience to the life and work of users, and the traditional method can no longer meet the daily needs of users

Taking banking business as an example, when users want to handle banking business, they usually need to call the customer service number of the bank, and then choose according to the level of options according to the voice prompts of the customer service phone number, and finally handle the corresponding business. This method is very troublesome for users , you need to wait for the service level option of the bank server voice prompt, especially for some more complex businesses, the user waits longer, and there are many levels to choose, and it is impossible to directly handle the business you want to handle

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