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Intelligent television-based information collection method and system

A smart TV, information collection technology, applied in image communication, electrical components, selective content distribution, etc., can solve the problems of low vertical efficiency, long maintenance time, and inaccurate fault location of smart TVs.

Active Publication Date: 2016-08-10
KONKA GROUP
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  • Abstract
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  • Claims
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AI Technical Summary

Problems solved by technology

[0004] In view of the deficiencies in the prior art, the purpose of the present invention is to provide an information collection method and system based on a smart TV, aiming to solve the problem of low longitudinal efficiency, inaccurate fault location, long maintenance time, and even inability to repair the smart TV in the prior art. fault defect

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Embodiment Construction

[0050] In order to make the object, technical solution and effect of the present invention more clear and definite, the present invention will be further described in detail below. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0051] The present invention also provides a flow chart of a preferred embodiment of an information collection method based on a smart TV, such as figure 1 As shown, among them, the methods include:

[0052] Step S100 , after detecting that the smart TV is turned on, acquire work information generated during the work of the smart TV.

[0053] Before the step S100, it also includes:

[0054] During specific implementation, most of the current smart TVs are TVs with the Android system, and have network interfaces. During the working period of the TV, the Android system software has been running. Divided by function, the Android system software cod...

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Abstract

The present invention discloses an intelligent television-based information collection method and system. The method comprises the steps of upon detecting the switching-on state of an intelligent television, acquiring the operation information generated during the operation of the intelligent television; judging whether the operation information contains the operation wrong information or not; if yes, storing the corresponding operation information in a first local storage area; if not, storing the corresponding operation information in a second local storage area; after the intelligent television is switched on again and successfully networked and the information in the first and second local storage areas is updated, sending the stored content in the first and second local storage areas to a background server; and automatically classifying the received operation information according to a preset rule by means of the background server. According to the technical scheme of the invention, based on the network channel of the intelligent television, the state information of the television is automatically uploaded to the backend server, and then is automatically classified by the background server. Therefore, the maintenance efficiency is improved. The method and the system are accurate in fault positioning effect and shorten the maintenance time. Therefore, a fault can be timely repaired.

Description

technical field [0001] The present invention relates to the technical field of smart terminals, in particular to an information collection method and system based on a smart TV. Background technique [0002] Tracking and recording the running status of smart TVs after leaving the factory is very important for TV manufacturers to grasp the stability of products and quickly solve product failures. Large-scale TV manufacturers have product after-sales service centers. When receiving repair requests from users, the after-sales center will designate service personnel to understand the fault information, and then assign professional maintenance personnel to come to repair. In this maintenance method, fault information is obtained manually. And processing, not only consumes a lot of manpower and material resources, sometimes it is impossible to accurately locate the fault, and the fault of the user equipment cannot be repaired in time. It can be seen that this is a passive after-s...

Claims

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Application Information

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IPC IPC(8): H04N21/442H04N21/45H04N21/458
CPCH04N21/44213H04N21/44222H04N21/4516H04N21/4586
Inventor 梁宁
Owner KONKA GROUP
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