Fault handling method and device

A fault handling method and a technology of a processing device, which are applied in the field of communication, can solve problems such as excessive dependence on the network for remote detection of home gateways, and achieve the effect of reducing dependence

Active Publication Date: 2017-01-11
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] The present invention provides a fault handling method and device to at least solve the problem

Method used

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  • Fault handling method and device

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Experimental program
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Effect test

Embodiment 1

[0055] Figure 7 According to the preferred embodiment of the present invention, it is a method flow for remote maintenance of home gateway faults based on sound waves Figure 1 ,Such as Figure 7 As shown, the working principle of automatically triggered sound wave based home gateway fault remote maintenance includes the following steps:

[0056] Step S701, when a service fault occurs, the fault monitoring module in the home gateway automatically starts fault diagnosis;

[0057] Steps S702-S703, the fault diagnosis module diagnoses the home gateway, and outputs the diagnosis result to the information encoding module;

[0058] Step S704, the information encoding module encodes the diagnosis result, and notifies the sound wave sending unit;

[0059] Step S705, the sound wave sending unit converts the encoding into a sound wave signal, and plays it in a loop;

[0060] Steps S706-S707, after the user detects the service fault, dials a fault report number, and the self-service...

Embodiment 2

[0070] Figure 8 According to the preferred embodiment of the present invention, it is a method flow for remote maintenance of home gateway faults based on sound waves Figure II ,Such as Figure 8 As shown, the working principle of locally triggered acoustic wave-based remote maintenance of home gateway faults includes the following steps:

[0071] Steps S801-S803, after the user detects the service fault, dials a fault report number, and the self-service voice service platform plays the steps of initiating diagnosis and the sound wave signal collection method to the user, and notifies the operation and maintenance platform to prepare to receive the sound wave signal;

[0072] Step S804, the user initiates a diagnosis locally through the page, button or other means according to the voice prompt;

[0073] Step S805, the fault diagnosis module diagnoses the home gateway, and outputs the diagnosis result to the information encoding module;

[0074] Step S806, the information ...

Embodiment 3

[0084] Figure 9 According to the preferred embodiment of the present invention, it is a method flow for remote maintenance of home gateway faults based on sound waves Figure three ,Such as Figure 9 As shown, the working principle of remote triggering remote maintenance of home gateway failure based on sound waves includes the following steps:

[0085] Steps S901-S903, after the user detects the service fault, dials a fault reporting number, and the self-service voice service platform plays the follow-up operation steps and the sound wave signal collection method to the user, and notifies the operation and maintenance platform to prepare to initiate a diagnosis;

[0086] Steps S904-S905, the information encoding module of the operation and maintenance server initiates the diagnosis, encodes and encrypts the diagnosis initiation instruction, and plays the sound wave signal for a specified number of times in a loop by the sound wave sending unit;

[0087] Step S906, the user...

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Abstract

The invention discloses a fault handling method and device. The method comprises the following steps: sending detected fault information to a server in a sound wave mode after being encoded; handling the fault according to a fault solution scheme returned by the server, wherein the fault solution scheme is the fault solution determined by the server according to the fault information and returned in the sound wave mode. Since the information is transmitted in the sound wave mode, the problem that the remote detection on the fault of a family gateway in the prior art is overly dependent on the network is solved, the dependence of the remote detection of the family gateway fault on the network environment is lowered.

Description

technical field [0001] The present invention relates to the communication field, in particular, to a fault handling method and device. Background technique [0002] With the rapid development of the Internet and communication fields, the home gateway, as an important device for broadband use, has become an indispensable link in people's daily life. However, as a user front-end device, the home gateway often fails due to user misoperation. After the user reported the fault, the installation and maintenance personnel rushed to the scene and found that the problem was only caused by a parameter being changed. Due to the large number of home gateways, the maintenance cost caused by this misoperation is huge. Although there are some remote management and maintenance methods based on the TR069 protocol, these methods are all dependent on the network environment. If the network management environment is abnormal It is impossible to perform remote fault diagnosis and processing on...

Claims

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Application Information

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IPC IPC(8): H04L12/24H04B11/00
CPCH04B11/00
Inventor 王晨光王波李卓群李天池
Owner ZTE CORP
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