Calling take-out order processing method and system

Abstract

The invention discloses a calling take-out order processing method and system. The calling take-out order processing method comprises that a user makes an order by phone and the user's phone number is acquired and sent to a cloud server; in the first order, products are selected and address and name are filled and saved; in a non-first order, user's orders, name, phone number and address information in the latest order are acquired and the name, phone number and address information in the latest order are transmitted to a take-out cashier system; the take-out cashier system automatically copies the user's name, phone number and address information in the latest order; an order is generated and the current order information is saved in the cloud server; the cloud server automatically transmits the current order information to a deliveryman and user's mobile terminal APP and the order is printed. The calling take-out order processing method and system can quickly process take-out order demands of users, prevent information errors, coordinates in cashier, kitchen, deliverymen and other procedures, and promote user experience.

Description

technical field [0001] The invention relates to the field of takeout cash registers, in particular to a method and system for processing takeout orders by telephone. Background technique [0002] At present, ordering takeaway by phone is still the mainstream way of ordering takeaway, but there is no takeaway order system in the industry that connects traditional landlines and cash registers. The traditional process of ordering takeaway by phone is that the user (customer) calls the takeaway customer service or order taker, and the customer service or order taker manually records the user's address, name, mobile phone, ordered goods, quantity and delivery time, etc., and then the customer service Or the order taker enters the above information on the computer by placing the order manually, selects the product and quantity, and prints the order; then calculates the price, and notifies the warehouse to prepare the product or the kitchen to prepare the dishes; after that, it is ...

AI Technical Summary

Problems solved by technology

[0003] The technical problem to be solved by the present invention is to solve the defects of the prior art, such as the low efficiency of processing the user’s demand for takeaway orders, the tendency of manual entry to cause information errors, the inability to coordinate multiple links between the kitchen and the delivery staff, and the low user experience. A method and system for receiving orders for takeaway by phone that can quickly process the user's takeaway order demand, avoid information errors, coordinate multiple links between the kitchen and delivery personnel, and improve user experience

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