Voice communication billing system and method

A voice communication and billing system technology, applied in the field of communication, can solve problems such as unfavorable enterprise cost accounting, failure to meet enterprise management needs, and inability to know communication costs, so as to reduce complexity and increase flexibility.

Active Publication Date: 2017-05-24
CTRIP TRAVEL NETWORK TECH SHANGHAI0
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the present invention is to overcome the situation in the prior art that the call center system cannot know the communication fees of different businesses within the enterprise through the bills provided by the operator, which cannot meet the management needs of the enterprise and is not conducive to the cost accounting of the enterprise to provide a voice communication billing system and method that can independently calculate the voice communication costs of different services within the call center system and can facilitate the precise management and control of voice communication costs

Method used

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  • Voice communication billing system and method
  • Voice communication billing system and method

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Embodiment 1

[0037] Such as figure 1 As shown, a voice communication billing system includes a configuration platform 2, an internal billing platform 4, a cost sharing platform 3, three business application platforms 1 and an output server 5, a configuration platform 2, an internal billing platform 4, each The business application platform 1 and the output server 5 are respectively connected to the cost sharing platform 3 in communication. Each business corresponds to a different business code and cost center identification code.

[0038] The configuration platform 2 is used to associate the service code corresponding to each service with the cost center identification code to generate first data. The first data includes one-to-one correspondence between the service code and the cost center identification code. The configuration platform 2 is also used to connect the first The data is sent to the expense sharing platform 3.

[0039] Each service application platform 1 is used to record each of...

Embodiment 2

[0046] Such as figure 2 As shown, a voice communication charging method is implemented using the voice communication charging system of Embodiment 1. The method includes the following steps:

[0047] Step 101: The configuration platform 2 associates the service code corresponding to each service with the cost center identification code to generate first data, and the configuration platform 2 sends the first data to the cost sharing platform 3;

[0048] And each business application platform 1 records each of its respective voice communication behaviors to generate call records; each business application platform 1 generates second data and sends the second data to the cost sharing platform 3;

[0049] And the internal billing platform 4 records all each voice communication behavior to generate call records, and charges according to the charging rules of the operator to obtain the corresponding cost information for each voice communication behavior, the internal billing platform 4 G...

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PUM

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Abstract

The invention discloses a voice communication billing system and method. The system comprises a configuration platform, an internal billing platform, a cost sharing platform and a plurality of business application platforms, and the configuration platform is used for associating a business code corresponding to each business with a billing center identification code to generate first data; each business application platform is used for recording respective each voice communication behavior to generate a call record, the internal billing platform is used for recording all voice communication behaviors to generate the call record and performing billing according to a billing rule of an operator to obtain cost information corresponding to each voice communication behavior; and the cost sharing platform is used for generating fourth data according to the received first data, the second data and the third data. By adoption of the voice communication billing system and method disclosed by the invention, the voice communication costs of different business in a call center system can be independently accounted, and accurate management and control of the voice communication costs can be facilitated.

Description

Technical field [0001] The present invention relates to the field of communication technology, in particular to a voice communication charging system and method. Background technique [0002] In the current voice communication field, both personal communication and corporate communication billing information are provided by telecom operators. However, modern enterprises, especially those with call center systems, are constantly adjusting and optimizing call center services as their business models continue to change, and their control over voice communication costs is more refined. Simply charging bills provided by operators cannot satisfy the control and allocation of internal voice communication costs. [0003] Especially in large-scale call center systems, it is desirable to maintain a unified access number for users to identify. But internally, there are different business divisions. Because of the different business models, the requirements for voice communication are differ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/14H04L12/24
CPCH04L12/1403H04L12/1485H04L41/0803
Inventor 沈强张俊朱挺杨晓泉
Owner CTRIP TRAVEL NETWORK TECH SHANGHAI0
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