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A remote assistance method and system between terminals

A remote assistance and inter-terminal technology, applied in the field of communication, to achieve the effect of convenient use, simple operation and improved user experience

Active Publication Date: 2021-01-01
NUBIA TECHNOLOGY CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The main purpose of the present invention is to propose a remote assistance method and system between terminals, aiming at avoiding the cumbersome operation of copying by the assisted person according to the operation process of the assisted person, thereby simplifying the operation and improving the user experience

Method used

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  • A remote assistance method and system between terminals
  • A remote assistance method and system between terminals
  • A remote assistance method and system between terminals

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0084] Such as image 3 As shown, the first embodiment of the present invention proposes a remote assistance method between terminals, which includes steps:

[0085] S301. Record all user operations completed by the assistant on the assistance terminal side during the current period, encapsulate and form a remote assistance file, and then send it to the target terminal.

[0086] Due to the large number of various applications in the existing mobile terminal, some users do not know the specific operation of each application, or because the corresponding operation process is too complicated, some users do not remember clearly or do not want to operate step by step, therefore, When this part of users needs to complete a certain task (such as connecting to the network and sending a picture to a contact via WeChat, etc.), this part of users usually sends invitations to other users around them or not around them to request their assistance in completing the task. the task. Among t...

Embodiment 2

[0112] see Figure 5 , the second embodiment of the present invention provides a schematic flowchart of a method for remote assistance between terminals. The remote assistance method in this embodiment includes steps S301-S309 in the first embodiment above. However, due to the different manufacturers of each terminal, some terminals have their own unique system operations, such as long-pressing home on the iPhone to use siri, or edge gestures on nubia, which are not available in other terminals when this unique system operates. Because of this, when the hardware configuration information and / or system version information of the target terminal and the assisting terminal are different, that is, the target terminal is not compatible with the remote assistance file sent by the assisting terminal, the target terminal cannot recognize, parse or adapt Synchronize system operations specific to this type of assistance terminal. Therefore, in order to avoid the failure of the adaptiv...

Embodiment 3

[0121] see Figure 6 , The third embodiment of the present invention provides a remote assistance method between terminals, which includes the steps in the first embodiment or the second embodiment above, and the same steps use the same reference numerals, which will not be repeated here.

[0122] However, sometimes, when the assister completes the remote assistance task, information entry is required, and the information entered by the assister is the same as the information to be entered by the assisted person (the assisted person may inform the assister in advance of the entered information, Or in some cases, the information used by the assister and the assistee is the same, such as the same network and secret), in order to avoid the assistee from repeatedly inputting the same content again, when recording the user operation, also record The input information entered by the assistant, and mark the corresponding user operation, that is, in this embodiment, the remote assista...

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Abstract

The invention discloses a remote assistance method and system between terminals. Among them, the remote assistance method of the present invention records all user operations completed by the assistant within the current period, forms a remote assistance file and sends it to the target terminal, and then judges whether the target terminal is compatible with the remote assistance file, and if it is compatible, directly according to the The remote assistance file is synchronized, and if it is not compatible, the system version information of the assistance terminal is obtained, and adaptive conversion is performed according to the obtained system version information and the remote assistance file, and then the synchronization operation is performed. The method and system of the present invention prevent the assisted person from performing a large number of or complex operations, thereby improving user experience.

Description

technical field [0001] The present invention relates to the field of communication technology, in particular to a remote assistance method and system between terminals. Background technique [0002] Nowadays, the use of smart phones has become very popular, combined with various types of mobile phone software, it has brought a lot of convenience and entertainment to people's daily life. [0003] However, sometimes some users are not very skilled in the use of smart phones, and some more complicated operations need to be guided by others, and when there are no other people around the user (for example, the elderly are not very good at operating, and the children are not around), they cannot The operation is successfully completed; or the relevant operation process is relatively complicated, and when other users need to perform the operation, they will need to do it again, which consumes a lot of energy and greatly reduces the user experience. [0004] Therefore, there is an ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04W8/24H04L29/08H04M1/725
CPCH04L67/025H04L67/125H04W8/24H04M1/72469H04L67/535
Inventor 郭锐赵瑞芳
Owner NUBIA TECHNOLOGY CO LTD