Property centralized management platform

Abstract

The present invention discloses a property centralized management platform. The platform comprises a property basic management system, an integration service management system, a finance processing system, an operation management system, a leader-inquiry and decision support system and a platform management system. Through adoption of the mode design of business driving flow navigation, a centralized distribution unified management platform capable of supporting a plurality of types of property and different region property projects forms organic combination of a head office which is a business supervision and monitoring and administration platform and a project department which is a business management platform.

Description

Technical field [0001] The invention relates to the technical field of property management, in particular to a centralized property management platform. Background technique [0002] The current status of the property management field is as follows: [0003] 1. Outstanding problems in financial processing [0004] 1) Lots of basic information, different data sources, tired manual searching, difficult to summarize statistics [0005] Various information in property management (such as real estate information, owner information, household information, document files, and customer service business records) has a huge amount of data, and there are many data sources under manual management, difficult to collect, and low accuracy , Reliability is poor, which causes great difficulty in search, summary statistics, data processing and analysis. There is often a lot of repetitive work, it is difficult to give correct, comprehensive and reliable information, and the overall picture of enterpris...

AI Technical Summary

Problems solved by technology

[0005] The amount of various information in property management (such as: real estate information, owner information, resident information, file files, and customer service business records) is very large, and under manual management, data from different sources is multi-sourced, difficult to collect, and low in accuracy , Poor reliability, resulting in search troubles, summary statistics, data processing and analysis are very difficult, there is often a lot of repetitive work, it is difficult to give correct, comprehensive and reliable information, and the overall picture of enterprise management is blurred

In addition, many business processes and operation procedures are complicated, which makes the data very confusing, and the data resource management cannot be coded and classified in a scientific way. The reliability of service records (such as refund, transfer, exchange, etc.) is poor, which makes management more difficult.

[0006] 2) Miscellaneous charging items, many manual calculation errors, difficult collection, difficult financial processing

[0008] 2. Outstanding problems in customer service

Customer service personnel often say things like "I don't know, I'll ask you", "You can call again", "Wait for XX to come back, I can't help him if he's not here", the customer service or the repair office can't understand what the customer wants to solve in time. The status quo of problem handling can only wait passively, rely on telephone reminders, and deal with business in a man-to-man manner; once personnel ask for leave or personnel changes, it will cause service lag and unnecessary complaints. Refusal to pay for a service due to inappropriateness

[0010] 3. Outstanding problems in project management

It is impossible to quantify how suitable a class of engineering services should be, let alone how to save costs and improve service quality

[0012] There are often disputes between the engineering department and the customer service center, which also causes customer dissatisfaction

Especially when it comes to cost issues, the customer service, engineering department, and financial department often appear "unclear and confused", which delays the best time for service, which not only easily causes conflicts between departments, but also leads to Rising costs, difficult to effectively control

[0013] 4. Prominent problems in the management of the property headquarters

A large number of extremely valuable historical data (such as maintenance cost records) are lost, missing, repeated, or even contradictory, making data mining and data analysis impossible, and it is difficult to scientifically improve business management

It is also impossible to process business in advance, thereby reducing operation and maintenance costs, causing huge losses to long-term development

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