Address-information-based task assignment method and system

A technology of task assignment and address information, which is applied in the field of data processing, can solve the problems of a large number of personnel, occupying the company's labor cost and time cost, and achieve the effect of saving time, reducing the cost of manual operation and maintenance, and reducing errors and risks

Inactive Publication Date: 2017-12-15
UNIVERSAL WISDOM TECH BEIJING CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

However, the current after-sales management system requires a lot of personnel and energy to operate and maintain, and takes up a lot of labor and time costs for the company

Method used

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  • Address-information-based task assignment method and system
  • Address-information-based task assignment method and system
  • Address-information-based task assignment method and system

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Embodiment Construction

[0029] The technical solutions of the present invention will be described in further detail below with reference to the accompanying drawings and embodiments.

[0030] The embodiment of the present invention provides a task assignment method based on address information, which is applied to the case where the address information-based task assignment system arranges service personnel to provide door-to-door after-sales service for products. Such as figure 1 As shown, the task assignment system based on address information includes: a user terminal 1 , a server 2 , a service distribution terminal 3 and a mobile terminal 4 . The user terminal 1 is used to receive various instructions input by the user, and perform data interaction with the server 2 through the network. Moreover, the service distribution terminal 3 performs data interaction with the server 2 and the mobile terminal 4 respectively through the network.

[0031] The application environment of this method has been ...

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Abstract

The invention relates to an address-information-based task assignment method. The method comprises: a server obtains maintenance request information sent by a user terminal; task location information is analyzed, a service terminal ID of a service distribution terminal is inquired from a service distribution terminal management database based on the location data obtained by the analysis, and user identity information, task information and the task location Information are sent to the service distribution terminal; the service distribution terminal inquires service personnel information associated with the service terminal ID; according to task processing permission information and the task information, a service personnel ID of a first type of service personnel is determined from the service personnel information; terminal location information of a mobile terminal corresponding to the service personnel ID of the first type of service personnel is obtained and the obtained terminal location information matches the task location Information to obtain a service personnel ID of the best one among the service personnel and a mobile terminal ID of a target mobile terminal; and the user identity information, the task information and the task location information are sent to the target mobile terminal.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to a task assignment method and system based on address information. Background technique [0002] As people's consumption level is getting higher and higher, the business volume of consumer products is also increasing, which brings about the continuous growth of after-sales demand for products, and the overall process of related e-commerce has become more complicated. How to make the complex process simple and convenient, while ensuring the process is fast and effective, is one of the important links that need to be considered and realized in the overall process of modern e-commerce. [0003] With the increasingly fierce competition among e-commerce companies, each company usually has a fixed back-end after-sales management system. However, the current after-sales management system requires a lot of personnel and energy to operate and maintain, and takes up a lot of labor ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06
CPCG06Q10/06311
Inventor 李凡王睿冯方方孙健刘斌付强
Owner UNIVERSAL WISDOM TECH BEIJING CO LTD
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