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Method and device for authenticating user identity in voice customer service

A technology for authenticating users and voice customer service, applied in the computer field, can solve problems such as account information leakage, and achieve the effect of avoiding leakage

Active Publication Date: 2017-12-22
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, confirming user identity through voice has the risk of account information leakage

Method used

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  • Method and device for authenticating user identity in voice customer service
  • Method and device for authenticating user identity in voice customer service
  • Method and device for authenticating user identity in voice customer service

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Embodiment Construction

[0033] The present invention will be described in detail below in conjunction with specific embodiments shown in the accompanying drawings. However, these embodiments do not limit the present invention, and any structural, method, or functional changes made by those skilled in the art according to these embodiments are included in the protection scope of the present invention.

[0034] Such as figure 1 As shown, in one embodiment of the present invention, the system for authenticating user identity in the voice customer service includes: a server 10, a plurality of clients 20 capable of establishing communication with the server 10, a voice customer service terminal 30, and a voice customer service terminal 30 A terminal 40 capable of establishing communication (such as a telephone, a computer, etc., as long as it can transmit information).

[0035] Wherein, the client 20 can log into the server 10 through the network using the account information of the user account (such as...

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Abstract

The invention discloses a method and device for authenticating a user identity in a voice customer service. The method comprises the steps of: sending an account alias code associated with a user account to a client with which a service is associated; and receiving feedback information of a terminal, and according to the feedback information and the account alias code, authenticating the user identity. Compared with the prior art, the method and device for authenticating the user identity in the voice customer service, which is disclosed by the invention, can effectively avoid the leakage of account information.

Description

technical field [0001] The invention relates to the field of computers, in particular to a method and device for authenticating user identity in voice customer service. Background technique [0002] In many scenarios, when a user requests service from voice customer service (for example, by dialing a customer service number, online customer service voice, etc.), the customer service terminal often cannot automatically identify the user's identity (for example, the phone number used is often not the previously bound phone number) , the terminal MAC address is not the previously bound MAC address, etc.), at this time it is usually necessary to confirm the user identity through the user's voice, for example, the user needs to verbally tell the voice customer service the account information related to the user account. [0003] However, confirming the user's identity through voice has the risk of account information leakage. Contents of the invention [0004] The purpose of t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/06
CPCH04L63/08
Inventor 王珺牛玉洁
Owner ALIBABA GRP HLDG LTD