Customer communication management system

Abstract

The invention provides a customer communication management system which comprises a login module, an information management module, a communication interaction module, a payment module, a server and user terminals. The server is connected with the modules and the user terminals through a network. The login module is divided into a client login unit and an employee login unit. The information management module comprises a client information unit, an employee information unit and a service information unit. The communication interaction module comprises a file importing unit and an online communication unit. The payment module is used for payment among the user terminals. By adopting the customer communication management, the poor communication problem caused by different places or time conflict is solved, the communication ability of companies and clients is improved, the shortcoming is overcome that the situations and demands of the clients cannot be mastered and understood in time ina traditional business model, meanwhile the costs of the two parties are greatly saved, efficient client management of enterprises is facilitated, and the competitiveness of the enterprises is improved.

Description

technical field [0001] The invention relates to a customer communication management system. Background technique [0002] With the acceleration of the pace of life, the traditional face-to-face communication wastes a lot of resources in a certain sense, and adds a lot of cost to both companies, both tangible and intangible. Especially with the expansion of the market and more and more customers, it is easy to cause confusion among customers, loss of customer information, and insufficient attention to key customers, leading many old customers to choose competitors. The fierce competition in the market, although it is said to be "hard-working soldiers, flowing soldiers", but because customer information is not truly centralized management, every personnel turnover will cause the loss of customer information, and business interruptions caused by handover problems occur from time to time. It is very difficult to collect customer data, and most of the customer information obtain...

AI Technical Summary

Problems solved by technology

The customer communication management system described in the present invention solves the problem of poor communication caused by different places or time conflicts, improves the communication ability between the company and customers, and makes up for the traditional business model. It is impossible to grasp and understand the situation and needs of customers in a timely manner, and at the same time greatly save the cost of both parties, facilitate the efficient management of customers by the enterprise, and improve the competitiveness of the enterprise

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