Method, device, electronic equipment, and storage medium for identifying cause of outbound call failure
An identification method and identification device technology, applied in speech recognition, electrical components, special services for subscribers, etc., can solve problems such as no way to start, non-unique failure reasons, failed calls, etc., to increase identification efficiency, reduce matching time and computational complexity Effect
Active Publication Date: 2020-01-21
CTRIP TRAVEL NETWORK TECH SHANGHAI0
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Problems solved by technology
[0002] At this stage, the outbound call function is often used in enterprise business scenarios, including automatic outbound calls and manual outbound calls. However, due to the uncertainty of the status of the called user (busy, shutdown, no answer, etc.), a large number of failed calls will occur.
At the same time, due to the differences in the processing mechanisms of different PSTN (Public Switched Telephone Network, Public Switched Telephone Network) operators in different regions, after the outbound call fails, the SIP (Session Initiation Protocol, Session Initiation Protocol) associated data is obtained. The reason for the failure is not unique, and there is a possibility that the same operator or different operators may return the same reference reason in different user states, so enterprises often have no way to judge the quality of external answering and the processing logic after failure
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[0029] Example embodiments will now be described more fully with reference to the accompanying drawings. However, the example embodiments can be implemented in various forms, and should not be construed as being limited to the examples set forth herein; on the contrary, the provision of these embodiments makes the present disclosure more comprehensive and complete, and fully conveys the concept of the example embodiments To those skilled in the art. The described features, structures or characteristics can be combined in one or more embodiments in any suitable way.
[0030] In addition, the drawings are only schematic illustrations of the present disclosure, and are not necessarily drawn to scale. The same reference numerals in the figures indicate the same or similar parts, and thus their repeated description will be omitted. Some of the block diagrams shown in the drawings are functional entities and do not necessarily correspond to physically or logically independent entitie...
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The invention provides an identification method and device of an external call failure reason, an electronic device and a storage medium. The identification method comprises the steps of receiving a task of identifying the external call failure reason; downloading an audio file of external call record associated with the task; identifying the voice of the audio file of the external call record asa character text; matching the character text with a keyword database to determine the failure reason, wherein keywords and failure reasons associated with the keywords are stored in the keyword database; matching the character text respectively with keywords in multiple keyword sets; if the character text matches one keyword in the keyword sets, regarding the failure reason associated with the keyword sets as the determined failure reason; and storing and pushing the determined failure reason and the identifier of the task in an associated manner. The method and the device provided by the invention can determine the external call failure reason precisely.
Description
Technical field [0001] The present invention relates to the field of computer application technology, and in particular to a method, device, electronic equipment, and storage medium for identifying the cause of failure of an outbound call. Background technique [0002] At this stage, outbound calls are often used in business scenarios, including automatic outbound calls and manual outbound calls, but due to the uncertainty of the called user's status (busy, off, no answer, etc.), a large number of failed calls will occur. At the same time, due to differences in the processing mechanisms of operators in different regions and different PSTN (Public Switched Telephone Network) operators, the outbound call fails and is obtained through SIP (Session Initiation Protocol) associated data. The reason for failure is not unique. There is a possibility that the same operator or different operators will return the same random reason under different user states. Therefore, companies often hav...
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IPC IPC(8): H04M3/22H04M3/51G10L15/26H04L29/08G06F16/33G06F16/36
Inventor 赵桦
Owner CTRIP TRAVEL NETWORK TECH SHANGHAI0