Marketing method, robot customer service side, staff customer service side and user side

A kind of artificial customer service and robot technology, applied in the field of communication, can solve the problems of reducing the sales success rate and the lack of targeted human customer service.

Active Publication Date: 2018-01-19
VIVO MOBILE COMM CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The embodiment of the present invention provides a sales method, a robot customer service terminal, a manual customer service terminal and a user terminal, so as to solve the prob

Method used

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  • Marketing method, robot customer service side, staff customer service side and user side
  • Marketing method, robot customer service side, staff customer service side and user side
  • Marketing method, robot customer service side, staff customer service side and user side

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Embodiment Construction

[0061] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0062] The embodiment of the invention discloses the first robot-based sales method. This method is applied to the robot customer service end. The robot customer service terminal can be used on e-commerce platforms. Such as figure 1As shown, it is a flow chart of the first robot-based sales method in the embodiment of the present invention. The method specifically includes the following processes:

[0063] Step 101: Receive a session message sent b...

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Abstract

Embodiments of the invention provide a marketing method, a robot customer service side, a staff customer service side and a user side. The method is applied to the robot customer service side and comprises the following steps of: receiving a session message sent by the user side; generating a user label on the basis of the session message and pre-stored history consumption information of a user ofthe user side; determining a marketing label matched with the user label; sending a request message for establishing session connection with the user side to at least one staff customer service sideassociated with the marketing label; receiving feedback message sent by the at least one staff customer service side on the basis of the request message; determining a target staff customer service side on the basis of the at least one staff customer service side corresponding to the feedback message; and sending a session connection establishing instruction to the target staff customer service side. According to the marketing method, the target staff customer service side is determined to market commodities or services to the user side, so that the marketing success rate is improved.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to a sales method, a robot customer service terminal, a manual customer service terminal and a user terminal. Background technique [0002] With the development of the Internet and the popularity of mobile terminals, mobile e-commerce platforms have become new shopping venues, providing massive content and unprecedented convenience for shopping. The surge in e-commerce traffic has made it a must-have sales channel for all brand manufacturers, and the role of sales has penetrated into all channels from offline to online. [0003] In the prior art, when a user communicates with a manual salesperson on an e-commerce platform, the user is generally randomly assigned to a manual customer service. The artificial customer service is not very targeted, and generally can only make subjective guesses based on the user's questions, which is not conducive to improving the success rate o...

Claims

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Application Information

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IPC IPC(8): G06F17/30G06Q30/00G06Q30/02H04L29/08
Inventor 李平恺
Owner VIVO MOBILE COMM CO LTD
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