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Problem distribution method, device, system, server and computer storage medium

A distribution method and server technology, applied in the computer field, can solve the problems of waste of human and material resources, inaccurate post-management evaluation, waste of human resources, etc.

Active Publication Date: 2020-08-28
CHINA PING AN LIFE INSURANCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] After the existing software problems are reported, the problem processing server receives and displays the errors reported by each application software or system software, requiring the operation and maintenance personnel to independently divide the problem processing personnel; in this way, the problem processing efficiency will be reduced, resulting in human and material resources. The waste is serious; at the same time, when the server receives a question, it simply displays the question in style, and then assigns and processes the question manually, which results in a serious waste of human resources
There may also be a series of problems such as inaccurate post-management evaluation

Method used

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  • Problem distribution method, device, system, server and computer storage medium
  • Problem distribution method, device, system, server and computer storage medium
  • Problem distribution method, device, system, server and computer storage medium

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Embodiment Construction

[0047] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0048] The main solution of the embodiment of the present invention is: the present invention proposes a method for problem distribution, when the error report log is received on the server, the received error report log is analyzed to determine the error type in the error report log (Analysis and determination of the error type can use the method of keyword / field identification) to set priorities for different types of errors (the error report log contains more information, and now it is mainly manual viewing of the error report log, and related error selection sexual processing).

[0049] After prioritizing the errors in the server, assign the errors to the corresponding operation and maintenance personnel for error handling to ensure the timeliness of error handling. The system can assign errors to different operat...

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PUM

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Abstract

The present invention discloses a problem allocation method. The method comprises the following steps: when an error log reported by a terminal is received, determining a to-be-processed problem basedon description information in the error log; classifying the to-be-processed problem to determine a problem type, and according to the problem type, allocating the to-be-processed problem to the corresponding operation and maintenance personnel; and when it is detected that processing of the to-be-processed problem is completed, generating a processing log of the to-be-processed problem. The present invention discloses a problem allocation apparatus and system, a server and a computer storage medium. According to the technical scheme of the present invention, in the steps of receiving an error log uploaded by the terminal and dividing the to-be-processed problem in the error log into different problems to be processed, the to-be-processed problem is allocated to the corresponding operation and maintenance personnel, the process management of the problem processing is realized, and the processing efficiency of the problem is improved.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a problem distribution method, system, server and computer storage medium. Background technique [0002] Software has a life cycle and needs constant maintenance during its operation. Generally speaking, there is no software without loopholes. Therefore, any software is equipped with a module for software monitoring and problem handling. [0003] After the existing software problems are reported, the problem processing server receives and displays the errors reported by each application software or system software, requiring the operation and maintenance personnel to independently divide the problem processing personnel; in this way, the problem processing efficiency will be reduced, resulting in human and material resources. The waste is serious; at the same time, when the server receives a question, it simply displays the question in style, and then manually allocates and pro...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F11/36G06Q10/10
CPCG06F11/3672G06Q10/103
Inventor 张玉冰
Owner CHINA PING AN LIFE INSURANCE CO LTD