Unattended telephone communication system and communication method

A communication system, telephone technology, applied in the direction of telephone communication, electrical components, automatic switching offices, etc., can solve the problems of simple speech logic, poor communication quality, and high labor costs, achieve comprehensive and flexible functions, reduce necessity, and labor costs. low effect

Pending Publication Date: 2018-04-27
杭州声讯网络科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Aiming at the problems of high labor cost, simple speech logic, few functions, and poor communication quality in the prior art, this application provides an unattended telephone communication system and communication method to solve the problems existing in the prior art. problems or shortcomings

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  • Unattended telephone communication system and communication method
  • Unattended telephone communication system and communication method
  • Unattended telephone communication system and communication method

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Embodiment Construction

[0036] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention more clear, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Apparently, the described embodiments are some, but not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0037] In addition, the steps included in the methods of the embodiments of the present invention shown in the drawings can be executed in a computer system such as a set of computer-executable instructions. Moreover, although the method in the embodiment of the present invention shows a certain logical order of the technical solution of the present invention d...

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PUM

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Abstract

The invention discloses an unattended telephone communication system. A server is configured in the system. The server is provided with an operation unit. The operation unit comprises a call module used for making a call, an audio signal preprocessing module which is used for preprocessing received audio during a call, a speech analysis module which is used for carrying out speech analysis on thepreprocessed audio and carrying out semantic determining on the audio after speech analysis to acquire a sentence, and a sentence replacement module which is used for carrying out sentence replacementon the sentence which is semantically determined according to a sentence replacement rule of a sentence replacement rule base, and replacing the sentence with a target sentence. According to the invention, the system has the advantages of low labor cost, accurate conversation matching and search result, high complexity of communication logic and convenient and quick operation; and the communication effect approaches real people, and can be controlled and viewed through an Internet login console anytime anywhere.

Description

technical field [0001] The invention relates to the field of artificial intelligence, in particular to an unattended telephone communication system and communication method. Background technique [0002] In fields such as telemarketing, telephone customer service, and telephone consultation, a large number of manual outbound calls or answering calls are required, and the logic scope of these outbound calls or answering services is relatively single and fixed. For example, in the field of communication business consulting, when the other party asks about the price of the package, the content of the introduction that the customer service needs to make is the same no matter how many times. This kind of simple and repetitive work is done manually, which not only wastes human resources, but also makes it difficult to guarantee the service quality after a long period of manual service. [0003] Chinese Patent Application No. 201210344584.5, date of application: September 17, 2012...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493H04M3/527G10L25/63G10L15/22G10L15/18H04M3/51
CPCH04M3/4936H04M3/527G10L15/22G10L25/63G10L15/1822G10L2015/225H04M3/5191H04M3/5166
Inventor 祝磊祝斌袁杭军
Owner 杭州声讯网络科技有限公司
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