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Onboarding of a service based on automated supervision of task completion

A technology of tasks and task sets, applied in data processing applications, instruments, probability networks, etc., can solve problems such as customer loading process detachment

Active Publication Date: 2018-08-03
MICROSOFT TECH LICENSING LLC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This causes customers to disengage from the loading process

Method used

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  • Onboarding of a service based on automated supervision of task completion
  • Onboarding of a service based on automated supervision of task completion
  • Onboarding of a service based on automated supervision of task completion

Examples

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Embodiment Construction

[0021] The techniques and systems described herein provide assisted onboarding for client organizations by identifying onboarding tasks that, when implemented, move the client organization from a current environment using client-controlled resources to a target environment using network resources. Loading information that has been gathered from previous loading processes can be used to identify loading tasks and the order in which they are executed. Accordingly, the techniques and systems described herein are configured to monitor a large number of loading processes and store loading information related to the monitored loading processes. Thus, historical knowledge indicating which actions have successfully and / or unsuccessfully completed tasks can be used to improve future onboarding processes and ensure continued customer engagement with the onboarding process. For example, the techniques and systems described herein are capable of determining: individual tasks that a client...

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Abstract

Described herein are techniques and systems for onboarding a service from client-managed computing infrastructure to network computing infrastructure. As part of the onboarding, a database that storesonboarding information is accessed and a set of tasks is identified. A state diagram is generated based on the onboarding information. The techniques and systems are configured to calculate, within the state diagram, a task execution path that is associated with a highest probability of success for moving the client organization from a current environment associated with the client-managed computing infrastructure to a target environment associated with the network computing infrastructure. The task execution path can be used to identify and provide subsets of tasks as part of an autonomouslyguided onboarding process. The task execution path can be re-calculated based on a determination that an individual task has not been completed within an expected amount of time to complete the individual task.

Description

Background technique [0001] More and more organizations are currently switching from using their own computing infrastructure to using network computing infrastructure operated and managed by a service provider (eg, a third-party service provider). For example, companies often employ agents (eg, information technology (IT) administrators) to set up and manage the company's own on-premise servers that host e-mail services or other services for the company's employees. Today, however, it can be more cost-effective for the service provider to host the service using network computing infrastructure. [0002] Onboarding refers to the processes and / or mechanisms that help client organizations (eg, also referred to as customers or tenants) set up services on a network computing infrastructure operated and managed by a service provider. In many instances, setting up the service on the network computing infrastructure includes moving at least a portion of the service from the client o...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06
CPCG06Q10/063G06F16/2455G06F9/4881G06N7/01
Inventor W·约翰逊S·达斯托里I·刘
Owner MICROSOFT TECH LICENSING LLC
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