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Construction method of hospital service culture measurement model

A technology of measurement model and construction method, applied in the field of quantitative research on organizational culture, it can solve the problems of many theoretical discussions on hospital service culture, research on hospital service culture, and late measurement of organizational culture, etc. Stable, streamlined effect

Inactive Publication Date: 2018-08-21
柳州市潭中人民医院
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Problems solved by technology

However, the research on the measurement of organizational culture in my country started relatively late. There are many theoretical discussions and few empirical analyzes on hospital service culture in China, and there are even fewer empirical studies on the construction of hospital service culture structural models. Theoretical and practical research on hospital service culture

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  • Construction method of hospital service culture measurement model
  • Construction method of hospital service culture measurement model
  • Construction method of hospital service culture measurement model

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Embodiment Construction

[0020] The present invention will be further described in detail below through specific embodiments.

[0021] The present invention provides a method for constructing a hospital service culture measurement model. In some embodiments of the present invention, the method includes the following steps:

[0022] (1) Qualitative research: Establish a systematic characteristic factor description library around the basic contradictions that need to be dealt with in the process of achieving the goals of the hospital's operation and management activities, and the relevant values ​​and behavioral habits involved in dealing with these basic contradictions; The STAR technology in the event interview method conducted written interviews with 60 people who were evaluated by the hospital as excellent and ordinary people at work, and asked the interviewees to focus on 3 successful and 3 people they encountered in their work. For typical failed events or cases, describe in detail the situations,...

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Abstract

The invention provides a construction method of a hospital service culture measurement model, and belongs to the field of organizational culture quantitative research. The method comprises the steps of 1, qualitative research, wherein basic elements forming hospital service culture are obtained; 2, questionnaire design, wherein operability definition design is conducted on the basic elements, small sample test and expert evaluation are carried out, and an initial hospital service culture questionnaire is obtained; 3, data of a measurement model is collected and processed, the initial questionnaire is issued for questionnaire survey, entries of the initial questionnaire are deleted and optimized through a data analysis method, and a preliminary measurement model is obtained; 4, verificationof the measurement model, wherein data collection and processing are conducted on the preliminary measurement model, the rationality of the measurement model is verified through a structural equationanalysis technology, and construction of the hospital service culture measurement model is completed. The reliability and validity of a scale under the hospital service culture measurement model meetthe requirement of hospital service culture survey, so that the reliability of hospital service culture measurement is ensured.

Description

【Technical field】 [0001] The invention relates to the technical field of quantitative research on organizational culture, in particular to a method for constructing a hospital service culture measurement model. 【Background technique】 [0002] With the development and changes of our society, patients' demand for hospital services has shown a trend of hierarchy and diversification. However, on the whole, there are still some universal and serious problems in my country's hospital service management, such as lack of service management concept, difficulty in implementing hospital service management, relatively lagging level of hospital service management, improper arrangement of hospital service processes, etc. . To solve these problems, the construction of hospital service culture is fundamental. Since the starting point and the whole process of hospital service culture construction must be accompanied by diagnosis and evaluation, it is necessary to solve the basic problem of ...

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q50/10
CPCG06Q10/0639G06Q50/10
Inventor 蒋宗顺
Owner 柳州市潭中人民医院
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