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Short message exception handling method and short message platform

A short message platform and exception handling technology, applied in the field of communication, can solve problems such as heavy workload of operation and maintenance personnel, channel disconnection, and unsatisfactory results, and achieve the effects of reducing labor costs, enhancing experience, and ensuring integrity

Active Publication Date: 2018-09-07
BEIJING CHINA POWER INFORMATION TECH +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At present, the SMS platform’s abnormal handling of the SMS sending channel between the platform and the operator is manual adjustment and query. If there is a problem with the SMS sending channel, such as channel disconnection and high sending failure rate, etc., it can only be resolved through operation and maintenance. Personnel query logs to determine the problem, and then manually adjust and process the channel. The effect of adjustment and processing is not ideal, and the workload of operation and maintenance personnel is heavy

Method used

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  • Short message exception handling method and short message platform
  • Short message exception handling method and short message platform
  • Short message exception handling method and short message platform

Examples

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Embodiment Construction

[0020] Various exemplary embodiments of the present invention will now be described in detail with reference to the accompanying drawings. It should be noted that the relative arrangements of components and steps, numerical expressions and numerical values ​​set forth in these embodiments do not limit the scope of the present invention unless specifically stated otherwise.

[0021] At the same time, it should be understood that, for the convenience of description, the sizes of the various parts shown in the drawings are not drawn according to the actual proportional relationship.

[0022] The following description of at least one exemplary embodiment is merely illustrative in nature and in no way taken as limiting the invention, its application or uses.

[0023] Techniques, methods and devices known to those of ordinary skill in the relevant art may not be discussed in detail, but where appropriate, techniques, methods and devices should be considered part of the description. ...

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Abstract

The invention discloses a short message exception handling method and a short message platform. The method comprises: the short message platform receives a status report returned by an operator serverfor sending a short message; the short message platform determines whether a short message service is exceptional according to the status report, and if so, determines an exception type based on thestatus report; the short message platform performs corresponding exception elimination based on a preset exception handling rule and the exception type; and after the exception elimination, the shortmessage platform determines whether the short message service is recovered based on a preset handling effect decision rule, and if not, gives a corresponding alarm. The short message exception handling method and the short message platform can automatically locate an exception, automatically adjust and execute the solution strategy according to the exception scene, can automatically control the processing speed and retransmission mechanism of a short message sending channel, effectively reduce the human overhead and the problems of misoperation and delay, can enhance the customer experience and ensure the integrity of customer services.

Description

technical field [0001] The invention relates to the technical field of communication, in particular to a method for processing abnormal short messages and a short message platform. Background technique [0002] At present, when a user sends a short message, the short message is first sent to the short message service platform of the third-party agent, also known as the short message platform. The short message platform forwards the short message submitted by the user to the operator for processing. Response information to the short message platform, the response information is the short message submission status returned by the operator to the short message platform. At present, the SMS platform’s abnormal handling of the SMS sending channel between the platform and the operator is manual adjustment and query. If there is a problem with the SMS sending channel, such as channel disconnection and high sending failure rate, etc., it can only be resolved through operation and ma...

Claims

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Application Information

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IPC IPC(8): H04W4/14H04W24/04H04W24/10H04L12/26H04L12/24
CPCH04L41/06H04L43/0817H04L43/16H04W4/14H04W24/04H04W24/10
Inventor 孙乔展敬宇冷曼刘志永
Owner BEIJING CHINA POWER INFORMATION TECH
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