Intelligent robot customer service marketing method and system based on user tag system

A technology of intelligent robots and user tags, applied in the field of intelligent customer service, can solve problems such as decreased work efficiency, low utilization of time for screening prospective customers, and operators unable to maintain their enthusiasm for work for a long time.

Pending Publication Date: 2018-09-11
小视科技(江苏)股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] The current telemarketing work is mainly carried out by manual dialing. The operator cannot maintain enthusiasm for work for a long time, and is prone to emotional fluctuations when encountering bad conversation situations; the time utilization rate of the operator to screen potential customers is low, and the work efficiency will decrease with time. decline due to many objective factors; telemarketing data is difficult to count, repeated telemarketing is more common

Method used

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  • Intelligent robot customer service marketing method and system based on user tag system
  • Intelligent robot customer service marketing method and system based on user tag system
  • Intelligent robot customer service marketing method and system based on user tag system

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Embodiment Construction

[0021] In order to better understand the technical content of the present invention, specific embodiments are given together with the attached drawings for description as follows.

[0022] Aspects of the invention are described in this disclosure with reference to the accompanying drawings, which show a number of illustrated embodiments. Embodiments of the present disclosure are not necessarily intended to include all aspects of the invention. It should be appreciated that the various concepts and embodiments described above, as well as those described in more detail below, can be implemented in any of numerous ways, since the concepts and embodiments disclosed herein are not limited to any implementation. In addition, some aspects of the present disclosure may be used alone or in any suitable combination with other aspects of the present disclosure.

[0023] The embodiments mentioned below relate to the following several existing technologies or other improvements capable o...

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Abstract

The invention provides an intelligent robot customer service marketing method and system based on a user tag system. The intelligent robot customer service marketing method comprises the steps of establishing a user tag database, wherein data information for a plurality of users is stored in the user tag database, the data information is stored in the user tag database in a form of category tags,and the data information at least includes contact ways of the users; sending a voice request having a corresponding marketing content to each of the users by using an intelligent robot having a voiceinteraction logical function according to a robot marketing rule that is set in advance and is based on the category tags; and automatically recording and analyzing a voice call record between the intelligent robot and the each of the users, and performing client will classification processing on call results. According to the intelligent robot customer service marketing method and system, the mechanization of telephone marketing can be implemented, the utilization rate of the time is improved, the manpower cost is saved and the sales performance is improved.

Description

technical field [0001] The invention relates to the field of intelligent customer service, in particular to an intelligent robot customer service marketing method and system based on a user label system. Background technique [0002] The current telemarketing work is mainly carried out by manual dialing. The operator cannot maintain enthusiasm for work for a long time, and is prone to emotional fluctuations when encountering bad conversation situations; the time utilization rate of the operator to screen potential customers is low, and the work efficiency will decrease with time. The decline due to many objective factors; telephone marketing data is difficult to count, and repeated telemarketing is more common. Contents of the invention [0003] The purpose of the present invention is to provide an intelligent robot customer service marketing method and system based on the user label system, which can establish a user label database for expressing user marketing needs on t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/527H04M3/42G06Q30/02
CPCG06Q30/0202H04M3/42221H04M3/527H04M2203/10H04M2242/18
Inventor 杨帆王前龙
Owner 小视科技(江苏)股份有限公司
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