Chat user determination method and device based on IVR voice platform
A voice platform and user technology, applied in the field of communication, can solve problems such as low call success rate and user experience degradation, and achieve the effects of improving satisfaction, reducing burden, and increasing success rate
Active Publication Date: 2018-11-02
GUIYANG LONGMASTER INFORMATION & TECHNOLOGY CO LTD
View PDF3 Cites 0 Cited by
- Summary
- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Problems solved by technology
[0008] The main purpose of the present invention is to disclose a method and device for determining a chat user based on an IVR voice platform, so as to at least solve the problem that the success rate of a call is increasing when a random speed-dating scheme is used in the related art to search for a corresponding user chatting with a calling user. The lower it is, the lower the user experience will be.
Method used
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View moreImage
Smart Image Click on the blue labels to locate them in the text.
Smart ImageViewing Examples
Examples
Experimental program
Comparison scheme
Effect test
Embodiment Construction
[0025] The specific implementation of the present invention will be described in detail below in conjunction with the accompanying drawings.
[0026] figure 1 It is a flowchart of a method for determining a chat user based on an IVR voice platform according to an embodiment of the present invention, such as figure 1 As shown, it mainly includes the following processing:
[0027] Step 101: When it is necessary to find the corresponding user chatting with the calling user on the IVR voice platform, combined with the user attribute information of the calling user in the letter, obtain the received information of other users except the calling user among the current online users of the IVR voice platform. Call the success value, and arrange this batch of users in descending order of success value;
[0028] Step 102: arrange in descending order the size of the called success value of other users except the calling user in the current IVR voice platform online users obtained, and ...
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More PUM
Login to View More Abstract
The invention discloses a chat user determination method and device based on an IVR voice platform. The method comprises the following steps: combining user attribute information of a calling user toacquire the called success numerical value of other users except the calling user in online users of the current IVR voice platform when needing to search a corresponding user chatting with the calling user at the IVR voice platform; determining at least one user arranged at the head of the sequence by arranging according to the descending order of the called success numerical values; sending a chat request to at least one user one by one according to the arrangement order of at least one user, and determining the user as the corresponding user until receiving agreement reply of one user in atleast one user; and creating a voice channel for chatting for the calling user and the corresponding user. According to the technical scheme disclosed by the invention, the success rate of the systemchatting call is increased, and the satisfaction degree of the user experience is improved.
Description
technical field [0001] The present invention relates to the communication field, in particular to a method and device for determining a chat user based on an IVR voice platform. Background technique [0002] IVR service, that is, automatic voice response service, is a service extended from the basic voice service of the mobile network. It refers to providing voice services to users through the GSM / CDMA wireless network and voice value-added support platform. At present, the IVR service is the mainstream. By dialing a designated number, mobile phone users or PSTN fixed-line users can listen to and order voice information according to operation prompts, or participate in interactive services such as chatting and making friends. [0003] One of the most basic functions provided by the IVR voice platform is "one-to-one chat with someone", that is, after the user is online, press the button to enter "random match" according to the prompt. Online users who can chat with users sen...
Claims
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More Application Information
Patent Timeline
Login to View More IPC IPC(8): H04M3/493
CPCH04M3/493H04M3/4936
Inventor 陶园园薛平李为王海
Owner GUIYANG LONGMASTER INFORMATION & TECHNOLOGY CO LTD