Credit consultation service method, device and apparatus and computer readable storage medium

A consulting service and credit technology, applied in the field of devices, credit consulting service methods, equipment and computer-readable storage media, can solve problems such as inability to answer customer business in time, reduce customer service experience, and unfavorable credit business, so as to reduce quantity, Improve service experience and reduce business costs

Pending Publication Date: 2018-11-13
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] In the process of online credit, since customers obtain loan product information by browsing websites or APPs, credit institutions can only passively wait for customers to consult or complain, and cannot provide timely business answers for customers, which reduces customer service experience , is not conducive to the conduct of credit business

Method used

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  • Credit consultation service method, device and apparatus and computer readable storage medium
  • Credit consultation service method, device and apparatus and computer readable storage medium
  • Credit consultation service method, device and apparatus and computer readable storage medium

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Embodiment Construction

[0036] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0037] The credit consultation service method involved in the embodiment of the present invention is mainly applied to credit consultation service equipment, and the credit consultation service equipment may be implemented by a server or other equipment with data processing functions.

[0038] refer to figure 1 , figure 1 It is a schematic diagram of the hardware structure of the credit consulting service equipment involved in the solution of the embodiment of the present invention. In the embodiment of the present invention, the credit counseling service device may include a processor 1001 (such as a central processing unit, CPU), a communication bus 1002, a user interface 1003, a network interface 1004, and a memory 1005. Wherein, the communication bus 1002 is used to realize the connection and communication betwe...

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PUM

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Abstract

The invention provides a credit consultation service method. The method comprises the following steps of: when the fact that a client browses a credit website is detected, recording a browsing state of the client so as to obtain browsing state information; analyzing the browsing state information so as to determine a credit business focus of a customer corresponding to the client; and querying a database according to the credit business focus so as to obtain corresponding credit business information, and pushing the credit business information to the client. The invention furthermore providesa credit consultation service device and apparatus and a computer readable storage medium. According to the method, device and apparatus and the computer readable storage medium, active consultation services are realized, customers are helped to solve business problems, the service experience of the customers is improved, and credit businesses are facilitated.

Description

technical field [0001] The present invention relates to the field of financial credit, in particular to a credit consulting service method, device, equipment and computer-readable storage medium. Background technique [0002] With the continuous development of network technology, the business model of personal credit has been developing from traditional offline credit to network credit. Through the Internet, credit institutions can publish loan product information on their websites or apps, and customers can also find more information about loan products and services through the Internet. [0003] In the process of online credit, since customers obtain loan product information by browsing websites or APPs, credit institutions can only passively wait for customers to consult or complain, and cannot provide timely business answers for customers, which reduces customer service experience , is not conducive to the conduct of credit business. Contents of the invention [0004...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q40/02
CPCG06Q40/03
Inventor 张乐
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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