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Stress testing method, system, electronic equipment and storage medium for call center

A call center and stress testing technology, applied in the Internet field, can solve problems such as inability to complete automated stress testing, and achieve the effect of improving testing efficiency and saving costs

Active Publication Date: 2021-08-31
携程旅游信息技术(上海)有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Aiming at the problems in the prior art, the present invention provides a stress testing method, system, electronic equipment and storage medium of a call center, which solves the problem in the prior art that the automated stress test of the call center cannot be completed under the high concurrency mode

Method used

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  • Stress testing method, system, electronic equipment and storage medium for call center
  • Stress testing method, system, electronic equipment and storage medium for call center
  • Stress testing method, system, electronic equipment and storage medium for call center

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Embodiment Construction

[0029] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of the example embodiments to those skilled in the art. The same reference numerals denote the same or similar structures in the drawings, and thus their repeated descriptions will be omitted.

[0030] figure 1 It is a schematic diagram of the steps of the stress testing method of the call center in the embodiment. refer to figure 1 As shown, the steps of the stress testing method of the call center in this embodiment include:

[0031] S10. Multiple call terminals simultaneously initiate call requests to the call center based on the SIP protocol, and each call request carries call parameters.

[0032] Wherein,...

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PUM

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Abstract

The present invention provides a stress testing method, system, electronic equipment and storage medium for a call center, wherein the method includes: multiple call terminals initiate multiple call requests to the call center; a load balancing component acquires the resource values ​​of each media service unit, and The request is assigned to the corresponding media service unit; each media service unit initiates a request to obtain the IVR process according to the assigned call request; the routing service component obtains the IVR process that responds to the call request and sends it to the corresponding media service unit; the media service unit according to the IVR process In response to the call request, data transmission based on the IVR process is performed with the corresponding calling terminal until the IVR process is traversed. In the present invention, the call terminal simulates the customer to initiate a call to the call center, and each service component of the call center responds to the call, and performs simulated interaction with the call terminal, completes the stress test of the call center in a high concurrency mode, improves test efficiency through automated testing, and saves testing cost.

Description

technical field [0001] The invention relates to the technical field of the Internet, in particular to a stress testing method, system, electronic equipment and storage medium of a call center. Background technique [0002] At present, the VOIP (Voice over Internet Protocol, ie VoIP) softswitch platform has been widely used in the voice communication industry, especially in the call center field. Usually, the call center system of an e-commerce platform has a huge amount of traffic. Only some incoming calls can reach more than 500,000 calls per day, and real-time concurrent calls can reach thousands of lines. In order to ensure that the platform can run stably under the condition of high concurrent calls after the call center system goes online, sufficient high-concurrency simulation tests must be done before the call center system goes online. [0003] Then, it is obviously unrealistic to arrange a large amount of manpower to test the availability of the call center system ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/28H04M3/36H04M3/493H04M3/523
CPCH04M3/28H04M3/362H04M3/493H04M3/5234
Inventor 蒋荣辉
Owner 携程旅游信息技术(上海)有限公司