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Intelligent Customer Service Management System

A management system and intelligent customer service technology, applied in the field of customer service system, can solve the problems of slow handling of user questions, affecting service quality, and inability to complete communication quickly, so as to improve speed, reduce labor costs, and meet the requirements of use

Inactive Publication Date: 2019-01-04
北京赛特斯信息科技股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] The customer service system is a bridge for communication between users and enterprises. However, the current customer service system uses a manual customer service system. This customer service system cannot complete communication quickly during the application process, resulting in slow processing of user questions and affecting service quality.

Method used

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  • Intelligent Customer Service Management System

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Embodiment Construction

[0014] Such as figure 1 It is a schematic diagram of the frame principle of the present invention, a management system of intelligent customer service, the management system includes a dialogue subject grouping module, a calculation module, a question content grouping module, a statistical module, a retrieval module and a reply module.

[0015] According to another embodiment of the present invention, it further includes that the dialogue subject grouping module uses the speech recognition system to analyze the content of the questions in the user's dialogue, and classify the questions into groups.

[0016] The voice recognition system of the system analyzes the user's voice information, analyzes and classifies the user's questions, and facilitates subsequent answering of questions.

[0017] According to another embodiment of the present invention, it further includes an operation module, which uses the knowledge base to perform operations on the session to obtain the main con...

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Abstract

The invention relates to an intelligent customer service management system, wherein the management system comprises a dialogue main body grouping module, an operation module, a problem content grouping module, a statistics module, a retrieval module and a reply module. This intelligent customer service management system can quickly respond to users' questions, improve the speed of answering questions, and reduce the labor costs of enterprises, to meet the requirements of use.

Description

technical field [0001] The invention relates to the technical field of customer service systems, in particular to a management system for intelligent customer service. Background technique [0002] The customer service system is a bridge for communication between users and enterprises. However, the current customer service system uses a manual customer service system. This customer service system cannot complete communication quickly during the application process, resulting in slow processing of user questions and affecting service quality. Contents of the invention [0003] In order to overcome the shortcomings of the existing customer service system, the present invention provides a management system for intelligent customer service. [0004] The technical solution adopted by the present invention to solve the technical problem is: an intelligent customer service management system, which includes a dialog subject grouping module, an operation module, a question content ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06F16/35
Inventor 谢为友逯利军钱培专
Owner 北京赛特斯信息科技股份有限公司