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Method and device for updating user consultation statement library

An update method and technology of statement library, applied in the update field of user consultation statement library, which can solve problems such as lack of diversity

Inactive Publication Date: 2019-01-11
ADVANCED NEW TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, the data used to match user intent in "intent recognition", for example, standard query sentences, etc., usually lack diversity

Method used

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  • Method and device for updating user consultation statement library
  • Method and device for updating user consultation statement library
  • Method and device for updating user consultation statement library

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Embodiment Construction

[0024] In the following, a number of embodiments disclosed in this specification will be described with reference to the accompanying drawings.

[0025] The embodiment of this specification provides a method for updating a user consultation sentence database. In the following, the application scenarios and inventive concepts of the method are first introduced.

[0026] figure 1 This is a schematic diagram of the application scenario disclosed in the embodiment of this specification. Such as figure 1 As shown, the user can use the customer service provided by the customer service center (e.g., including customer service personnel and customer service system) through terminals (e.g., mobile phones, computers), etc. Customer service services can be divided into electronic customer service and manual customer service based on customer service personnel. Or based on service channels can be divided into telephone hotline services and online services.

[0027] Generally, the customer servi...

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PUM

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Abstract

An embodiment of the present specification provides a method for updating a user consultation statement library, wherein the user consultation statement library includes a standard consultation statement and a corresponding plurality of derivative consultation statements, and the method includes: first, receiving a current consultation statement inputted by a user; then, based on the predeterminedmatching algorithm, determining the current standard consultation statement corresponding to the current consultation statement from the user consultation statement library. The user is then presented with the current standard advisory statement to confirm whether the current standard advisory statement is correct and, and if the user confirms that the current standard advisory statement is correct, the current advisory statement is added to a plurality of derived advisory statements corresponding to the current standard advisory statement.

Description

Technical field [0001] The embodiments of this specification relate to the field of natural language processing, and in particular, to a method and device for updating a user consultation sentence database. Background technique [0002] At present, an important component in the customer service system is "intention recognition". When providing customer service to users, it is necessary to identify the intention contained in the user's conversation, for example, the corresponding standard consultation sentence, and then perform the analysis according to the identified intention. The user session responds accordingly, for example, according to the identified standard query sentence, the corresponding standard answer is searched from the standard answer system included in the customer service system to reply to the user. [0003] However, the data used to match the user's intent in "intention recognition", such as standard consultation sentences, usually lacks diversity. Therefore, i...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/35
Inventor 陈晓军温祖杰赖晓虎吴岳灏崔恒斌张家兴
Owner ADVANCED NEW TECH CO LTD