A complaint method and a system based on a block chain

A block chain and block technology, applied in the field of Internet information, can solve the problems that the deletion or tampering process cannot be recorded, and the complaints cannot be made fairly and fairly, so as to avoid artificial deletion or tampering, and ensure fairness and security performance and improve processing efficiency

Inactive Publication Date: 2019-03-01
GUANGZHOU CHNAVS DIGITAL TECH
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] The current complaint methods and systems can be manually deleted or tampered with, and the process of deletion or tampering may not be recorded, and complaints cannot be made in a fair and equitable manner

Method used

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  • A complaint method and a system based on a block chain

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Embodiment 1

[0035] A blockchain-based complaint system, including a complaint blockchain module, user complaint clients (including PC-side applications and smart device APPs), merchant complaint handling clients (including PC-side applications and smart device APPs), and regulatory authorities Complaint handling client (including PC application and smart device APP), in which the complaint block chain module generates and records the user's complaint, builds the corresponding block chain, and keeps the information about the user in the block chain confidential and Protection, the specific process is:

[0036] 1. The user uses the complaint client to complain about the merchant's problems, including the name and address of the merchant being complained, the content of the complaint, and the user's contact information.

[0037] 2. The complaint block chain receives complaints from users, generates block chain records, builds corresponding block chains, writes complaint records into block ch...

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PUM

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Abstract

The invention discloses a complaint method and a system based on a block chain, comprising a complaint block chain module, a user complaint client, a merchant complaint processing client and a supervisory department complaint processing client. Among them, the complaint block chain module generates and records the information of users' complaints, and constructs the corresponding block chain. Thesystem of the invention properly manages and maintains the complaint information, the complaint record in the system cannot be tampered with, avoids the disadvantages of artificial deletion or tampering, can justly and fairly carry out the complaint, and utilizes the technology of the block chain to carry out the confidentiality protection to the information of the complainant.

Description

technical field [0001] It involves the field of Internet information technology, especially a blockchain-based complaint method and system. Background technique [0002] In recent years, blockchain technology has received extensive attention from the technology and financial industries. Its unique attributes such as decentralization, information cannot be tampered with, multi-node collective maintenance, openness, and privacy protection, etc., are based on the untrustworthy Internet. Can record and provide credible transaction information data. For trading users, the use of blockchain technology can greatly shorten transaction processing time, enjoy more convenient services, reduce time costs, make transactions safer, and achieve more added value. For merchants, there are more opportunities to develop business development, efficient operation efficiency reduces the processing time of each transaction, and enhances their own corporate competitiveness. [0003] The blockchai...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06F21/62
CPCG06F21/6245G06Q30/016
Inventor 殷焦元
Owner GUANGZHOU CHNAVS DIGITAL TECH
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