Intention recognition method and device

A technology for identifying methods and intentions, applied in semantic analysis, instruments, electronic digital data processing, etc., can solve problems such as single collection mode, and achieve the effect of improving efficiency and accuracy, improving collection efficiency and service quality

Pending Publication Date: 2019-03-26
北京九狐时代智能科技有限公司
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Problems solved by technology

However, in the process of collection, the robot generally collects according to the preset questions and answers, and the collection mode is relatively simple.

Method used

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  • Intention recognition method and device
  • Intention recognition method and device
  • Intention recognition method and device

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Embodiment Construction

[0047] In order to make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only It is a part of the embodiments of this application, not all of them. The components of the embodiments of the application generally described and illustrated in the figures herein may be arranged and designed in a variety of different configurations. Accordingly, the following detailed description of the embodiments of the application provided in the accompanying drawings is not intended to limit the scope of the claimed application, but merely represents selected embodiments of the application. Based on the embodiments of the present application, all other embodiments obtained by those skilled in the art without...

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Abstract

The invention provides an intention recognition method and device. The method comprises the following steps: obtaining an answer text of a user, respectively inputting the answer text into at least one intention recognition model, generating a prediction result corresponding to each intention recognition model, and determining the behavior intention of the answer text according to the prediction result corresponding to each intention recognition model. According to the embodiment of the invention, the answer text of the user is input into the intention recognition model, the behavior intentioncorresponding to the answer text is determined through the intention recognition model, and the efficiency and accuracy of judging the answer intention of the user are improved.

Description

technical field [0001] The present application relates to the technical field of data processing and analysis, and in particular, to an intent recognition method and device. Background technique [0002] At present, in the field of the financial industry, for the debt collection of overdue customers, business personnel usually come to collect the debt manually or manually collect it by phone. These methods need to invest a lot of manpower and capital, and the efficiency is low. At the same time, in the process of manual collection, it is difficult to grasp the standard of speech and service attitude of each collection personnel. [0003] Therefore, the use of robots for debt collection becomes a highly viable alternative. However, in the process of collection, the robot generally collects according to the preset questions and answers, and the collection mode is relatively simple. Contents of the invention [0004] In view of this, the purpose of the embodiments of the p...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/27G06F16/332G06F16/35G06Q40/00
CPCG06Q40/00G06F40/216G06F40/30G06F40/289
Inventor 韩亮韩青叶锦宇
Owner 北京九狐时代智能科技有限公司
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