An intelligent conversation guiding system based on mobile phone phonetic alphabet input method

Abstract

The invention discloses an intelligent dialogue guiding system based on a mobile phone pinyin input method, which comprises a mobile phone pinyin input method operating station, a conversation contentmonitor module, a back end, a load balancing module, a cache module, an intelligent dialogue analysis module, relational and model databases; a load balan module in that back end is connected with the operation table of the pinyin input method of the mobile phone and the dialogue content monitor module, the load balancing module is connected with a real-time dialogue processing module and a service system back-end interface module. the real-time dialogue processing module and the service system back-end interface module are connected with a cache module for caching the dialogue text and candidate answers, and the real-time dialogue processing module is also connected with an intelligent dialogue analysis module. The intelligent dialogue guidance system based on the mobile phone phonetic input method provides sales guidance for the sales representative, extracts the chat text content to carry on the analysis and quickly obtains the answer, answers the question, introduces the product superiority selling point function, facilitates the promotion use.

Description

technical field [0001] The invention belongs to the technical field of sales systems, and in particular relates to an intelligent dialogue guidance system based on a phonetic phonetic input method. Background technique [0002] Internet sales, as the name suggests, is to sell products through the Internet, and the essence is to use the Internet as a tool for sales. [0003] At present, when sales representatives conduct sales work through chat tools, when faced with content issues such as new business problems and new product advantages and selling points, in the prior art, it is generally carried out by sales representatives personally copying and pasting sales script documents. , and relying on artificial understanding, recall, and search to answer business knowledge and product advantages and selling points to answer, resulting in low efficiency in the answering process, and due to the different abilities of sales staff, the quality of answers varies, so it is impossible ...

AI Technical Summary

Problems solved by technology

[0003] At present, when sales representatives conduct sales work through chat tools, when faced with content issues such as new business problems and new product advantages and selling points, in the prior art, it is generally carried out by sales representatives personally copying and pasting sales script documents. , and relying on artificial understanding, recall, and search to answer business knowledge and product advantages and selling points to answer, resulting in low efficiency in the answering process, and due to the different abilities of sales staff, the quality of answers varies, so it is impossible to introduce products in detail Advantageous selling point, easy to affect product sales

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