Instant messaging control method and system

A control method and technology for a control system, applied in the field of instant messaging control methods and systems, can solve the problems of no message push and reminder, inability to receive messages, poor user experience, etc., to ensure queryability, reduce management risks, and improve user experience. The effect of experience

Active Publication Date: 2021-09-28
CTRIP TRAVEL NETWORK TECH SHANGHAI0
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0008] The technical problem to be solved by the present invention is that in the prior art, when a user loads a small program in the instant messaging software, there is a problem that it can only be used embedded in the small program, and the user experience is poor; Defects such as message push and reminder, the purpose is to provide a control method and system for instant communication

Method used

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  • Instant messaging control method and system
  • Instant messaging control method and system
  • Instant messaging control method and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0047] like figure 1 As shown, the instant messaging control method of this embodiment includes:

[0048] S101. Connect the first instant messaging component of the client to the customer service component of the applet in the instant messaging software;

[0049] Among them, the applet corresponds to the client; the instant messaging software includes WeChat, etc.;

[0050] S102. Control the instant messaging in the first instant messaging component of the client terminal in the chat interface of the instant messaging software.

[0051] During instant messaging, the user of the client communicates with the chat partner through the chat interface of the instant messaging software;

[0052] The chat object performs instant communication with the user of the client through the chat interface of the second instant messaging component of the server.

[0053] Specifically, the user of the client (i.e. the buyer) chats with the seller directly through WeChat, and the chat partner ...

Embodiment 2

[0056] like figure 2 As shown, the instant messaging control method of this embodiment is a further improvement on Embodiment 1, specifically:

[0057] When the applet is running or closed, step S102 includes:

[0058] S1021, controlling to display the chat message in the first instant messaging component of the client in the chat interface of the instant messaging software;

[0059] S1022. Control the instant messaging software to receive the push message in the first instant messaging component of the client, and display the push message on the chat interface of the instant messaging software.

[0060] Specifically, such as image 3As shown, the chat messages in the first instant messaging component of the client are displayed through the instant messaging software: such as the chat messages with "Mango_1", the chat messages with "Ctrip Travel Merchant", etc.

[0061] like Figure 4 As shown, the instant messaging software is controlled to receive the push message in th...

Embodiment 3

[0066] The instant messaging control method of this embodiment is a further improvement on Embodiment 1, specifically:

[0067] A plurality of chat objects communicating with the user in the first instant messaging component of the general client corresponds to a dialog box in the instant messaging software, by setting each chat object communicating with the user in the first instant messaging component of the client in the instant messaging software Each corresponds to a dialog box to realize the sub-merchant function of additionally opening customer service.

[0068] Specifically, for the case where there is only one customer service chat dialog box in the applet, such as Figure 5 As shown, the "mini program customer service message" used for customer service chat only corresponds to one dialog box, and the dialog box corresponding to different sellers will appear after the user clicks.

[0069] Extend the situation where there is only one customer service chat dialog box ...

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PUM

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Abstract

The invention discloses a control method and system for instant messaging, the control method comprising: connecting the first instant messaging component of the client to the customer service component of the small program in the instant messaging software; wherein the small program corresponds to the client ; Control the instant messaging in the first instant messaging component of the client in the chat interface of the instant messaging software. In the present invention, by connecting the instant messaging component of the client to the customer service component of the applet in the instant messaging software, no matter whether the applet is in the closed state or in the running state, the buyer can directly receive and reply synchronously in the chat interface of the instant messaging software The chat information sent by the seller through the instant messaging component of the server is convenient for users and improves the user experience; and the chat data is stored in the instant messaging database of the client to ensure that the chat data can be queried, which is convenient for quality and safety analysis and management. control, reducing management risk.

Description

technical field [0001] The invention relates to the technical field of data communication, in particular to a control method and system for instant messaging. Background technique [0002] At present, the client side of the Internet platform is mainly used to realize functions such as selling products by sellers and browsing and purchasing products by buyers. In the process of browsing or purchasing products, if the buyer needs to inquire more information about the product from the seller, he will generally enable the instant messaging function (customer service consultation service) in the client software, that is, the buyer and the seller have a real-time dialogue through a dialog box. [0003] In order to make it more convenient for users to use, existing small programs that add other client software to instant messaging software (such as WeChat, etc.), so that users do not need to install various client software in mobile phones or tablet computers, only in instant messa...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/58
CPCH04L51/04H04L51/214H04L51/52
Inventor 王明歌董霏陈鼎
Owner CTRIP TRAVEL NETWORK TECH SHANGHAI0
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