Abnormal number generation method, equipment and system

Abstract

The invention provides an abnormal number generation method, an incoming call management and control method, a server, a customer service system, an incoming call management and control system, computing equipment and a computer readable storage medium, and relates to the technical field of data processing. The abnormal number generation method comprises the following steps: obtaining telephone traffic data corresponding to a multi-pass incoming call, wherein the telephone traffic data comprises a hot line number of a called party, an incoming call number and a key value; Screening out the hotline numbers whose dialing times exceed a first threshold value, and determining incoming calls corresponding to the screened hot line numbers; Counting the screened incoming calls with the key values smaller than a second threshold value corresponding to the incoming calls; And generating an abnormal number according to the telephone traffic data corresponding to the counted incoming call. By means of the technical scheme, the problem of identification of malicious incoming calls is solved, cleaning of historical telephone traffic data is achieved, and potential malicious numbers are shielded.

Description

technical field [0001] The present application belongs to the technical field of data processing, and in particular relates to a method for generating abnormal numbers, a method for managing and controlling incoming calls, a server, a customer service system, a management and control system for incoming calls, computing devices, and computer-readable storage media. Background technique [0002] In the prior art, the customer service system receives a large number of invalid incoming calls every day. For example, in some peak hours, the customer service system even receives 500,000 calls a day. These invalid calls negatively impact the customer service experience. These inbound numbers generally involve three major operators, and the number segments are widely distributed, so it is difficult to effectively manage and block them. The existing implementation schemes generally include the following two forms: [0003] 1. Flow control, which means that when the load of the cust...

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Problems solved by technology

[0006] The disadvantage of the access control list scheme is that the scheme of only having the administrator input abnormal numbers seems easy, but in fact it is very difficult to operate, because this scheme requires too much manual intervention, and it is difficult for invalid numbers to change quickly and distribute widely. Adapt, at a disadvantage in terms of timeliness and quantity

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