Abnormal number generation method, equipment and system

A number and abnormal technology, applied in the field of computing equipment and computer-readable storage media, can solve problems such as difficult operation, timeliness and quantity disadvantages, excessive manual intervention, etc.

Active Publication Date: 2019-05-14
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The disadvantage of the access control list scheme is that the scheme of only having the administrator input abnormal numbers seems easy, but in fact it is very difficult to operate, becau

Method used

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  • Abnormal number generation method, equipment and system
  • Abnormal number generation method, equipment and system
  • Abnormal number generation method, equipment and system

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Embodiment Construction

[0072] The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are only a part of the embodiments of the present application, but not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present application.

[0073] The principles and spirit of the present application are explained in detail below with reference to several representative embodiments of the present application.

[0074] Although the present application provides method operation steps or device structures as shown in the following embodiments or drawings, more or less operation steps or module units may be included in the method or device based on routine or without creative wor...

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Abstract

The invention provides an abnormal number generation method, an incoming call management and control method, a server, a customer service system, an incoming call management and control system, computing equipment and a computer readable storage medium, and relates to the technical field of data processing. The abnormal number generation method comprises the following steps: obtaining telephone traffic data corresponding to a multi-pass incoming call, wherein the telephone traffic data comprises a hot line number of a called party, an incoming call number and a key value; Screening out the hotline numbers whose dialing times exceed a first threshold value, and determining incoming calls corresponding to the screened hot line numbers; Counting the screened incoming calls with the key values smaller than a second threshold value corresponding to the incoming calls; And generating an abnormal number according to the telephone traffic data corresponding to the counted incoming call. By means of the technical scheme, the problem of identification of malicious incoming calls is solved, cleaning of historical telephone traffic data is achieved, and potential malicious numbers are shielded.

Description

technical field [0001] The present application belongs to the technical field of data processing, and in particular relates to a method for generating abnormal numbers, a method for managing and controlling incoming calls, a server, a customer service system, a management and control system for incoming calls, computing devices, and computer-readable storage media. Background technique [0002] In the prior art, the customer service system receives a large number of invalid incoming calls every day. For example, in some peak hours, the customer service system even receives 500,000 calls a day. These invalid calls negatively impact the customer service experience. These inbound numbers generally involve three major operators, and the number segments are widely distributed, so it is difficult to effectively manage and block them. The existing implementation schemes generally include the following two forms: [0003] 1. Flow control, which means that when the load of the cust...

Claims

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Application Information

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IPC IPC(8): H04M3/436
Inventor 徐超陈刚
Owner ALIBABA GRP HLDG LTD
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