Unlock instant, AI-driven research and patent intelligence for your innovation.

Quality inspection system and method suitable for an intelligent calling platform

A call platform and intelligent technology, applied in the field of communication, can solve the problems of inconvenient management, inability to monitor and supervise the emotion of the intelligent call platform, lack of emotional monitoring and supervision systems and methods of the intelligent call platform, etc.

Inactive Publication Date: 2019-05-28
上海数皆智能技术有限公司
View PDF14 Cites 1 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, this technical solution has a single application scenario and is inconvenient to manage, so it cannot be applied to the emotional monitoring and supervision of the intelligent call platform
[0004] Therefore, the prior art also lacks an emotional monitoring and supervision system and method suitable for an intelligent calling platform

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Quality inspection system and method suitable for an intelligent calling platform
  • Quality inspection system and method suitable for an intelligent calling platform

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0032] The present invention will be further described below in conjunction with the accompanying drawings and specific embodiments, but not as a limitation of the present invention.

[0033] See figure 1 As shown, it shows a simplified structural diagram of a quality inspection system suitable for an intelligent call platform, which includes a first monitoring unit 1, a recording unit 2, a second monitoring unit 3, a feedback unit 4, a third monitoring unit 5, a signal Amplifying unit 6, processing unit 7, heart rate monitoring unit 5.1, body temperature monitoring unit 5.2, respiratory monitoring unit 5.3; the first monitoring unit 1, recording unit 2, second monitoring unit 3 and feedback unit 4 are connected sequentially, and the third monitoring unit 5 , the signal amplifying unit 6, the processing unit 7 and the feedback unit 4 are connected in sequence.

[0034] In this embodiment, the first monitoring unit is configured to acquire sound, and compare the volume of the ...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention discloses a quality inspection system and method suitable for an intelligent calling platform and the quality inspection system. The quality inspection system comprises a first monitoring unit, a recording unit, a second monitoring unit and a feedback unit, and the first monitoring unit, the recording unit, the second monitoring unit and the feedback unit are sequentially connected.The method comprises the following steps: A1) acquiring sound, comparing the volume of the acquired sound with a preset threshold value, and if the volume exceeds the threshold value, carrying out thestep A2); A2) recording sound exceeding a threshold value; A3) analyzing and monitoring the sound exceeding the threshold value, judging whether volume change and / or sensitive vocabularies exist or not, and executing the step A4) when the volume change and / or sensitive vocabularies exist; And A4) feeding back information to the operator to adjust the emotion state of the operator. The invention provides an emotion monitoring and supervising system and method suitable for an intelligent calling platform.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to a quality inspection system and method suitable for an intelligent calling platform. Background technique [0002] The intelligent call platform call center, originated in the 1930s, initially transferred the user's call to the answering desk or expert. Since then, with the increase of calls and answers to be transferred, an interactive voice response system has been established, which can answer and handle some of the common questions of customers by machines "automatic attendants". A call center in the traditional sense refers to a call response center that mainly receives people by telephone, providing customers with various telephone response services. However, customer service personnel often bring personal emotions into the voice response, which affects the service effect. In addition, it is not convenient for managers to manage and access in a timely and objective ...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/18H04M3/42H04M3/51
Inventor 蒋琦
Owner 上海数皆智能技术有限公司