Communication method and device, real estate system, computer and readable storage medium

Abstract

The invention discloses a communication method and device, a real estate system, a computer and a readable storage medium, and the communication method comprises the steps: when a preset cloud callingsystem receives a telephone traffic call of a client terminal, responding and providing a preset type of tax-based consultation service for a client to select; Determining a corresponding response type according to the consultation service selected by the client, wherein the response type at least comprises an automatic response; If the answer type is an automatic answer, recognizing client voiceby using a voice recognition algorithm to inquire pre-associated consulting information from a preset database; If pre-associated consultation information is queried, broadcasting the queried consultation information voice to the client terminal; And if the pre-associated consulting information cannot be queried, transferring the telephone traffic call of the client terminal to a manual answer. According to the invention, different consultation requirements of clients can be well met, and efficiency and cost are both considered.

Description

technical field [0001] The invention relates to the field of real estate communication systems, in particular to a communication method and device, a real estate system, a computer and a readable storage medium. Background technique [0002] With the development of real estate tax, there will be massive outbreaks of consultation, help, and disputes about the real estate tax base. [0003] The traditional call center is mostly a service organization composed of a group of service personnel in a relatively concentrated place. It uses computer communication technology to handle telephone inquiries from enterprises and customers, and has the ability to handle a large number of incoming calls at the same time. However, this method of communication is difficult to resolve professional issues involving disputes over real estate tax bases. In the traditional stand-alone telephone manual answering, professional real estate tax base dispute handling staff will answer through one-on-o...

AI Technical Summary

Problems solved by technology

[0004] The present invention provides a communication method and device, a real estate system, a computer, and a readable storage medium for the problem that the existing real estate tax consulting system is difficult to better adapt to different consulting needs of customers.

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