Conversation system integrating FAQ, tasks and active guidance

Abstract

The invention relates to a conversation system integrating FAQ, tasks and active guidance. The system comprises a dialogue management module 101 and a dialogue management module 102, the dialogue management module is used for packaging the upper layers of the FAQ dialogue engine, the task type dialogue engine and the active guide type dialogue engine; and a FAQ dialogue engine 102, comprising an FAQ question and answer library 105 and a question and answer processing module, and an active guide type dialogue engine 103 comprising an active guide dialogue library 106, a dialogue guide module, atask type dialogue engine 104, a task skill library 107 and a semantic understanding module. According to the system, the FAQ question and answer library, the task skill library and the active guidance dialogue library can be flexibly selected and configured as required, to provide a uniform dialogue and control interface for the outside, internally package the difference of various types of dialogue engines, realizing dialogue state management and response strategy selection of the multi-dialogue engine, effectively processing topic scene switching in multiple rounds of dialogues, and selecting an appropriate dialogue engine to obtain a context-based reply in combination with the dialogue state.

Description

Technical field [0001] The invention relates to the field of natural language dialogue in human-computer interaction technology, in particular to a dialogue system that integrates FAQ and tasks and active guidance. Background technique [0002] With the development of artificial intelligence and the maturity of natural language processing technologies, various dialogue engines for human-computer interaction have emerged. The dialogue engines refer to natural language dialogue engines, and natural language processing occupies an important position in the development of artificial intelligence. , Is one of the core technologies of artificial intelligence, which can help machines analyze, understand or generate natural language, realize the natural communication between people and machines, and also help people communicate with each other. [0003] Artificial intelligence uses computers to simulate and realize human intelligence, and human intelligence is roughly divided into the foll...

AI Technical Summary

Problems solved by technology

[0008] At present, the above-mentioned dialogue engines have their own systems. In multiple rounds of dialogue, when the user question is switched among various types, the user question can only be simply distributed to each dialogue engine, and the optimal answer can be further selected from the generated answers. As a result, the dialogue state cannot be effectively managed, and a reasonable response strategy cannot be adopted for each round of current user questions

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