Work order generation method and device, computer equipment and storage medium

A work order and event technology, applied in the computer field, can solve problems such as affecting the normal operation of the background server, wasting human resources, and taking a long time.

Inactive Publication Date: 2019-08-02
ONE CONNECT SMART TECH CO LTD SHENZHEN
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  • Abstract
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Problems solved by technology

[0003] However, this method needs to manually read the alarm information and fill in the work order, which often takes a long time, the work order generation efficiency is not high, and wastes human resources. At the same time, once the person in charge does not respond to the alarm information in time, it is easy to delay the alarm information. Processing time, affecting the normal operation of the background server

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  • Work order generation method and device, computer equipment and storage medium
  • Work order generation method and device, computer equipment and storage medium
  • Work order generation method and device, computer equipment and storage medium

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Embodiment Construction

[0029] The following will clearly and completely describe the technical solutions in the embodiments of the present application with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0030] It should be understood that when used in this specification and the appended claims, the terms "comprising" and "comprises" indicate the presence of described features, integers, steps, operations, elements and / or components, but do not exclude one or Presence or addition of multiple other features, integers, steps, operations, elements, components and / or collections thereof.

[0031] It should also be understood that the terminology used in the specificati...

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Abstract

The embodiment of the invention discloses a work order generation method and device, computer equipment and a storage medium. The method comprises: grabbing alarm information from a monitoring serveraccording to a preset grabbing rule, wherinthe alarm information is generated when the monitoring server monitors that the running state of a background server is abnormal, and the alarm informationcomprises a plurality of alarm tags and alarm values corresponding to the alarm tags; creating a new work order, wherein the new work order comprises a plurality of event tags; obtaining an event value of a corresponding event tag according to a preset corresponding relation between the alarm tag and the event tag and an alarm value corresponding to the alarm tag; writing the event value corresponding to the event tag into the new work order to obtain an event work order; and writing the event work order into an ITSM server to generate a work order in the ITSM server. The method can improve the generation efficiency of the work order.

Description

technical field [0001] The present application relates to the field of computer technology, and in particular to a method, device, computer equipment and storage medium for generating a work order. Background technique [0002] Generally speaking, all kinds of background servers need a monitoring server equipped with an alarm system to monitor the running status of the system layer, application layer, network layer, etc. When the monitoring server detects that the running status of the background server is abnormal, it will generate an alarm message , and notify the person in charge by email, telephone, etc. Then the person in charge reads the alarm information from the monitoring server and fills in the work order in the ITSM (full name in English: ITService Management) server, so that the operation and maintenance personnel at all levels can learn the alarm information by viewing the work order and deal with the alarm information in a timely manner. Restore the running st...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24H04L12/26
CPCH04L41/0631H04L43/0817
Inventor 胡聪
Owner ONE CONNECT SMART TECH CO LTD SHENZHEN
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