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Indication information generation method and device, terminal and storage medium

A technology for indicating information and business terminals, which is applied in the field of data analysis and can solve the problems of fixed process guidance instructions, low business processing efficiency, and poor intelligent guidance effect.

Inactive Publication Date: 2019-08-30
PING AN TECH (SHENZHEN) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The present invention provides a method, device, terminal, and storage medium for generating instruction information to solve the problem that the existing process guidance instructions are relatively fixed, and it is difficult to provide a flexible operation guidance according to the needs of users. The intelligent guidance effect is poor, resulting in business Deal with low efficiency

Method used

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  • Indication information generation method and device, terminal and storage medium
  • Indication information generation method and device, terminal and storage medium
  • Indication information generation method and device, terminal and storage medium

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Embodiment Construction

[0048] In order to enable those skilled in the art to better understand the solutions of the present invention, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention.

[0049] In some processes described in the specification and claims of the present invention and the above-mentioned drawings, a plurality of operations appearing in a specific order are contained, but it should be clearly understood that these operations may not be performed in the order in which they appear herein Execution or parallel execution, the sequence number of the operation, such as S11, S12, etc., is only used to distinguish different operations, and the sequence number itself does not represent any execution order. Additionally, these processes can include more or fewer operations, and these operations can be performed sequentially or in parallel. It should be not...

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Abstract

The invention relates to the technical field of data analysis, and provides an indication information generation method and device, a terminal and a storage medium. The indication information generation method comprises the following steps: obtaining a plurality of pieces of operation information executed by a target user on business project information displayed on an interface of a self-serviceterminal; obtaining historical operation information of a user in each self-service business terminal from a background server, and generating node data from the historical operation information; performing prediction analysis on the next operation of the target user according to the node data and the operation information, and determining a prediction probability of executing each next operationof the target user; and selecting the next operation with the maximum prediction probability according to the prediction probability to obtain a target operation, generating indication information ofthe target operation, and displaying the indication information on an interface of the self-service service terminal. According to the method, flexible operation guidance is provided, so that intelligent guidance is realized, and the indication effect of the self-service service terminal is improved.

Description

technical field [0001] The present invention relates to the technical field of data analysis, in particular to a method, device, terminal and storage medium for generating indication information. Background technique [0002] People often need to handle various businesses in their daily work and life, and they need to follow the corresponding handling procedures when handling business. With the rapid development of computer technology and the change of service concept, handling business through self-service terminals has gradually become a new trend. According to statistics, self-service terminals have been introduced in hospitals, banks, insurance, securities, communications and other fields. . The use of self-service terminals has changed the traditional one-to-one, face-to-face business handling method, which has greatly improved the efficiency of business handling while releasing human resources. Therefore, business self-service handling has become a trend. [0003] Ho...

Claims

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Application Information

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IPC IPC(8): G06F9/451G06N3/04G06Q10/04
CPCG06Q10/04G06F9/453G06N3/045
Inventor 王保军
Owner PING AN TECH (SHENZHEN) CO LTD
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