Real-time queuing reminding method based on intelligent loss assessment platform and electronic equipment

Abstract

The invention discloses a real-time queuing reminding method based on an intelligent loss assessment platform and electronic equipment. The method comprises the steps that when a video report request sent by a user is received, whether an idle seat is available or not is judged; when no idle seat is available, the user is added into a queue, the current number of queuing people is prompted, and a video request acceptance message is generated when the current user comes to the front; when an idle seat is available, a video request acceptance message is directly generated; according to the video request acceptance message, a video connection address corresponding to a video resource is pushed to the user and seated personnel; and the user and the seated personnel establish video connection through the video connection address. According to the method, the current number of queuing people is prompted to the user in real time, therefore, the user can know the location of himself / herself even if connection cannot be established, the situation that the user dials blindly and repeatedly is avoided, and meanwhile the anxious psychology of the report client can be relieved.

Description

technical field [0001] The invention relates to the field of claim settlement, in particular to a real-time queuing reminder method and electronic equipment based on an intelligent loss assessment platform. Background technique [0002] Automobile claims are the claims made by the owner of the car to the insurance company after the car has been involved in a traffic accident. The basic process of claim settlement includes: report, investigation and damage assessment, signing and review of claim documents, adjustment review, approval, settlement of compensation and other steps. [0003] The current reporting is generally by telephone, but there are many defects in the telephone report, such as unclear description of the accident, the inability to understand the situation at the scene at the first time, etc. Therefore, video reporting has gradually emerged. In the process of video reporting, the user needs to establish a video connection with the claimant. However, due to the...

AI Technical Summary

Problems solved by technology

[0005] In view of the above deficiencies in the prior art, the purpose of the present invention is to provide a real-time queuing reminder method and electronic equipment based on an intelligent damage assessment platform, aiming to solve the problems of low efficiency and unpredictable reporting process of user's auto claims in the prior art

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