A real-time queuing reminder method and electronic equipment based on an intelligent loss assessment platform

Abstract

The invention discloses a real-time queuing reminder method based on an intelligent loss assessment platform and an electronic device, wherein the method includes the steps of: when receiving a video reporting request sent by a user, judging whether there is an idle seat; when there is no idle seat, Then the user is added to the queuing queue, and the current queue number is prompted, and the video request message is accepted when the current user is arranged; when there is a free seat, the video request message is directly generated; according to the video request message accepted Push the video connection address corresponding to the video resource to the user and the agent; the user and the agent can establish a video connection through the video connection address. The present invention prompts the current number of people in the queue to the user in real time, so that the user can know his location even if he cannot get through, avoiding the user to blindly repeat dialing multiple times, and at the same time, it can also relieve the anxiety of the reporting customer.

Description

technical field [0001] The invention relates to the field of claim settlement, in particular to a real-time queuing reminder method and electronic equipment based on an intelligent loss assessment platform. Background technique [0002] Automobile claims are the claims made by the owner of the car to the insurance company after the car has been involved in a traffic accident. The basic process of claim settlement includes: report, investigation and damage assessment, signing and review of claim documents, adjustment review, approval, settlement of compensation and other steps. [0003] The current reporting is generally by telephone, but there are many defects in the telephone report, such as unclear description of the accident, the inability to understand the situation at the scene at the first time, etc. Therefore, video reporting has gradually emerged. In the process of video reporting, the user needs to establish a video connection with the claimant. However, due to the...

AI Technical Summary

Problems solved by technology

[0005] In view of the above deficiencies in the prior art, the purpose of the present invention is to provide a real-time queuing reminder method and electronic equipment based on an intelligent damage assessment platform, aiming to solve the problems of low efficiency and unpredictable reporting process of user's auto claims in the prior art

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