System maintenance using unified cognitive root cause analysis for multiple domains

一种领域、维护系统的技术，应用在通用控制系统、传输系统、神经学习方法等方向，能够解决识别问题等问题

Active Publication Date: 2019-10-11
KYNDRYL INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, such systems and methods may not identify the root cause of the problem accurately or in a sufficiently timely manner

Method used

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  • System maintenance using unified cognitive root cause analysis for multiple domains
  • System maintenance using unified cognitive root cause analysis for multiple domains
  • System maintenance using unified cognitive root cause analysis for multiple domains

Examples

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Embodiment Construction

[0014] The illustrative embodiments recognize and take into account various considerations. For example, the illustrative embodiments recognize and take into account that problem management analysis can be challenging and tends to be performed by fractional time resources, resulting in potentially inefficient and ineffective processes. The richness and breadth of information available for root cause analysis and the lack of standardized tools for root cause analysis make it possible to identify insights, trends, and cause and effect from various sources of unstructured, structured, and semi-structured problem management data Relationships are challenging. For example, some current systems for root cause analysis may require a relatively very large number of documents and knowledge sources to build a body of knowledge in order to find a solution to a problem. However, such current systems may only address unstructured data, but not time-series performance metrics and high-freq...

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Abstract

The invention provides a computer-implemented method, a system, and a non-transitory computer program product for maintaining a system. A domain of the system is identified. Problem information identifying a problem in the system is captured. Key performance indicators are obtained from a historical model database for the identified domain. An unsupervised model is applied to the key performance indicators to identify historical solutions to historical problems that are similar to the problem in the system. A linear complexity model is used to identify potential solutions for the problem as anhistorical solution for each historical problem that has the lowest combination of time-cost complexity, resource-cost complexity, and recurrence frequency for the historical problem. A real-time objective function is used to select a solution to the problem from the potential solutions. A maintenance operation to be performed on the system to implement the solution and fix the problem is identified.

Description

technical field [0001] The present disclosure generally relates to systems and methods for determining root causes of problems with maintenance systems in various fields. Background technique [0002] Root Cause Analysis (RCA) is a problem solving method used to identify the root cause of a failure or problem. A factor is considered a root cause if its removal prevents the last unwanted outcome from recurring. In contrast, a mere causal factor is one that affects the outcome of an event, but is not the root cause of the event. Removing causal factors can benefit outcomes, however, it will not necessarily prevent recurrence of outcomes. Root cause analysis can be applied to methodically identify and correct root causes of events, rather than simply addressing symptomatic outcomes. Focusing correction on the root cause has the goal of completely preventing recurrence of the problem. [0003] Accurate and timely root cause analysis is required in many domains to prevent reo...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/07
CPCG06F11/079H04L41/0631H04L41/5003G06F11/0709G05B23/024G06N3/08G06F11/3447G06F2201/805G06F11/3409G06F11/0751G06N7/01G06F11/0715G06F11/0793G05B17/02H04L41/145G06N3/02
Inventor R·考瓦塔R·玛赫因德鲁A·迪瓦瑞
Owner KYNDRYL INC
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