Voice-based user classification method and device, computer equipment and storage medium

A classification method and speech technology, applied in speech analysis, computing, speech recognition, etc., can solve problems such as the inability to convert recorded information into text, the inability to know the effect of communication between agents and customers in real time, and the reduction of speech quality inspection efficiency.

Pending Publication Date: 2019-10-18
PING AN TECH (SHENZHEN) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The embodiment of the present invention provides a voice-based user classification method, device, computer equipment, and storage medium, aiming at solving the problem that in the prior art, the quality inspection post can only listen to the recordings one by one when performing

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  • Voice-based user classification method and device, computer equipment and storage medium
  • Voice-based user classification method and device, computer equipment and storage medium
  • Voice-based user classification method and device, computer equipment and storage medium

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Embodiment Construction

[0030] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0031] It should be understood that when used in this specification and the appended claims, the terms "comprising" and "comprises" indicate the presence of described features, integers, steps, operations, elements and / or components, but do not exclude one or Presence or addition of multiple other features, integers, steps, operations, elements, components and / or collections thereof.

[0032] It should also be understood that the terminology used ...

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Abstract

The invention discloses a voice-based user classification method and device, computer equipment and a storage medium. The method comprises the following steps: recognize speech to be recognized through an N-gram model to acquire a recognition result; extracting keywords from the recognition result to obtain a keyword set corresponding to the recognition result; obtaining a semantic vector of the keyword set, and taking the semantic vector as input of a text emotion classifier to obtain a text emotion recognition result; and converting the keywords of the name part-of-speech into correspondingtags according to a preset tag conversion strategy corresponding to a tag library so as to obtain a user portrait corresponding to the identification result. Speech recognition, emotion recognition and user portrait technologies are adopted. Text emotion recognition and user portrait drawing are carried out after voice recognition is carried out according to the to-be-recognized voice of communication between the seat and the user, various types of customers are effectively classified, spot check of quality inspection posts is facilitated, and the quality inspection efficiency is improved.

Description

technical field [0001] The invention relates to the technical field of voice recognition, in particular to a voice-based user classification method, device, computer equipment and storage medium. Background technique [0002] At present, telemarketing has been widely used in business promotion, but now after the agent communicates with the customer on the phone, the quality inspection post can only listen to the recorded information of the call one by one, and cannot convert it into text, and cannot know in real time The communication effect between the agent and the customer; it is also impossible to classify the emotion of the recording information and mark the key voice nodes, which reduces the efficiency of voice quality inspection. Contents of the invention [0003] The embodiment of the present invention provides a voice-based user classification method, device, computer equipment, and storage medium, aiming at solving the problem that in the prior art, the quality i...

Claims

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Application Information

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IPC IPC(8): G06F16/35G06F17/27G10L15/18G10L15/22G10L15/26
CPCG06F16/353G10L15/18G10L15/22G10L15/26G06F40/289G06F40/30
Inventor 黄锦伦张桂芝
Owner PING AN TECH (SHENZHEN) CO LTD
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