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Problem pushing method and device, computer readable storage medium and computer equipment

A problem push, problem technology, applied in the field of computer Internet, can solve problems such as low accuracy, and achieve the effect of improving accuracy

Pending Publication Date: 2019-11-15
微民保险代理有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Based on this, it is necessary to provide a method, device, computer-readable storage medium and computer equipment for the technical problem of low accuracy of pushing questions.

Method used

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  • Problem pushing method and device, computer readable storage medium and computer equipment
  • Problem pushing method and device, computer readable storage medium and computer equipment
  • Problem pushing method and device, computer readable storage medium and computer equipment

Examples

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Embodiment Construction

[0028] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0029] figure 1 It is an application environment diagram of the question pushing method in an embodiment. refer to figure 1 , the question pushing method is applied to a question pushing system, and the question pushing system includes a terminal 102 and a server 104 . The terminal 102 and the server 104 are connected via a network. The terminal 102 may specifically be a desktop terminal or a mobile terminal, and the mobile terminal may specifically be at least one of a mobile phone, a tablet computer, a notebook computer, and the like. The server 104 can be implemente...

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Abstract

The invention relates to a question pushing method and apparatus, a computer readable storage medium and a computer device. The method comprises the steps of obtaining an input question; determining question nodes corresponding to the questions in a question and answer database; obtaining association information between the question node and other question nodes in the question and answer database, wherein the association information comprises at least one of a transition probability or a skip probability; and determining a to-be-pushed problem in the other problem nodes according to the associated information. According to the scheme provided by the invention, the push problem can be associated with the problem input by the user, and the accuracy of the push problem is improved.

Description

technical field [0001] The present application relates to the technical field of computer Internet, and in particular to a question push method, device, computer-readable storage medium and computer equipment. Background technique [0002] With the development of FAQ (Frequently Asked Questions, Frequently Asked Questions), intelligent customer service robots have appeared. Intelligent customer service robots can output answers according to questions entered by users, and will also output push questions to guide users to learn more about relevant content. [0003] However, the push problem is generally a high-frequency problem of manual statistics, which is generally not related to the problem entered by the user, resulting in low accuracy of the push problem. Contents of the invention [0004] Based on this, it is necessary to provide a question pushing method, device, computer-readable storage medium and computer equipment for the technical problem of low accuracy of pus...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/335
CPCG06F16/3329G06F16/335
Inventor 朱涛王剑辉罗剑波毕姚姚彭建博
Owner 微民保险代理有限公司
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