Semantic analysis method for smart phone customer service
A technology of smart phone and semantic analysis, applied in the field of semantic analysis of smart phone customer service, can solve problems such as manpower waste and economic loss, and achieve the effect of reducing overall cost and improving call quality
Pending Publication Date: 2019-11-15
广州九四智能科技有限公司
View PDF6 Cites 4 Cited by
- Summary
- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Problems solved by technology
[0002] With the development of network, communication, and computer technology, a large number of online companies have emerged, and the communication between customers and companies has changed from offline face-to-face communication to online communication. Telephone customer service has become an important way for companies to interact with customers. However, with the expansion of the enterprise and the increase of business, the use of manual calls will cause unnecessary economic losses and waste of manpower. Due to the diversity of customers, it is difficult for smart phone customer service to understand the different ways customers express the same thing make a similar reply
Method used
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View moreImage
Smart Image Click on the blue labels to locate them in the text.
Smart ImageViewing Examples
Examples
Experimental program
Comparison scheme
Effect test
Embodiment Construction
[0033] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.
[0034] In the embodiment of the semantic analysis method for smart phone customer service of the present invention, the flow chart of the semantic analysis method for smart phone customer service is as follows figure 1 shown. figure 1 Among them, the semantic analysis method of the smart phone customer service includes the following steps:
[0035] Step S01 conducts speech recognition on the customer's voice information to generate text content: in the proces...
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More PUM
Login to View More Abstract
The invention discloses a semantic analysis method for smart phone customer service, which comprises the following steps of: A) performing voice recognition on voice information of a customer to generate text content; B) performing word segmentation on the text content; C) calculating a weight for each item after word segmentation; D) selecting a keyword in the text content according to the weight; and E) enabling the intelligent telephone customer service system to carry out corresponding reply according to the keywords and the core words of the text content. The semantic analysis method forthe smart phone customer service has the following beneficial effects that correct replies are made for similar requirements of different customers. A manual mode is not needed so that the overall cost of the customer service phone is reduced, and the call quality and the fluency degree of the whole conversation process can also be improved.
Description
technical field [0001] The invention relates to the field of natural language processing, in particular to a semantic analysis method for smart phone customer service. Background technique [0002] With the development of network, communication, and computer technology, a large number of online companies have emerged, and the communication between customers and companies has changed from offline face-to-face communication to online communication. Telephone customer service has become an important way for companies to interact with customers. However, with the expansion of the enterprise and the increase of business, the use of manual calls will cause unnecessary economic losses and waste of manpower. Due to the diversity of customers, it is difficult for smart phone customer service to understand the different ways customers express the same thing Make a similar reply. Contents of the invention [0003] The technical problem to be solved by the present invention is that, ...
Claims
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More Application Information
Patent Timeline
Login to View More Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/27G06Q30/00G06Q30/02G10L15/02G10L15/18G10L15/26G10L25/24H04M3/527
CPCG06Q30/01G06Q30/0281H04M3/527G10L15/26G10L15/02G10L15/1822G10L25/24
Inventor 刘嗣平陈孟达柯登峰
Owner 广州九四智能科技有限公司