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Information processing method, apparatus and device

An information processing method and a technology for chatting information, which are applied in the fields of equipment, information processing methods and devices, and can solve problems such as low efficiency, time-consuming and labor-intensive, and reduced user experience.

Active Publication Date: 2020-01-17
LENOVO (BEIJING) LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, when users use the terminal, they usually operate many applications at the same time. For example, while using the terminal to talk to chatbots, they also chat on WeChat, watch videos, or browse Weibo, or they may leave temporarily, which makes users and chatbots Dialogues are always interrupted intentionally or unintentionally, and when the interruption duration times out, the chatbot will delete the current chat history with the user while feeding back the prompt message "Sorry, you have timed out", making the user When entering the same chat interface again, it is necessary to restart the conversation with the chat robot, which is not only time-consuming, laborious, inefficient, but also greatly reduces the user experience

Method used

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  • Information processing method, apparatus and device
  • Information processing method, apparatus and device
  • Information processing method, apparatus and device

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Embodiment Construction

[0030] In order to make the purpose, technical solutions and advantages of the present application clearer, the specific technical solutions of the present application will be further described in detail below in conjunction with the drawings in the embodiments of the present application. The following examples are used to illustrate the present application, but not to limit the scope of the present application.

[0031] This embodiment provides an information processing method. The information processing method is applied to an electronic device. The electronic device may be a mobile terminal with wireless communication capabilities such as a smart phone, a tablet computer, or a tablet computer, and may also be an inconvenient mobile terminal. Desktop computers, desktop computers, servers, etc. that have computing functions. A server may refer to a single server, or a server cluster composed of multiple servers, a cloud computing center, etc.; figure 1 A schematic flow diagra...

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Abstract

The embodiment of the invention provides an information processing method, apparatus and device. The information processing method comprises the steps: interrupting a conversation with a first clientwhen the waiting time for waiting for the first client to send a conversation message meets an overtime condition, and storing first chat information corresponding to the conversation; when it is determined that a dialogue message sent by a first client is received, recovering a dialogue with the first client, and based on the identification information of the first client, obtaining first chat information corresponding to the first client; determining a reply message based on the first chat message and the conversation message; and sending the reply message to the first client.

Description

technical field [0001] The present application belongs to the technical field of information processing, and relates to, but is not limited to, an information processing method, device, and equipment. Background technique [0002] With the rapid development of mobile Internet technology, chatbots are not limited to use on the PC side, but are more widely used on the mobile side, and on the mobile side, chatbots are usually connected to some application platforms, such as WeChat (WeChat) , cross-platform application Watts Aipu (Whats App messenger, WhatsApp), Korean instant chat (Line) software, desktop window chat client (Facebook Messenger, FB messager), etc., or access to Ali Xiaomi similar to Taobao, etc. In-app, in order to conveniently and quickly solve the problems encountered by users in study, life or entertainment. [0003] However, when users use the terminal, they usually operate many applications at the same time. For example, while using the terminal to talk to...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/33G06F16/332G06F9/48
CPCG06F16/3349G06F16/3329G06F9/4812
Inventor 于晨晨赵国光胡长建
Owner LENOVO (BEIJING) LTD
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