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FAQ question and answer pair automatic construction method and device, computer equipment and storage medium

A technology for automatic construction and question-and-answer pairing, applied in the fields of artificial intelligence and natural language processing, which can solve problems such as low matching accuracy of automatic construction

Active Publication Date: 2020-04-21
PING AN TECH (SHENZHEN) CO LTD
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  • Abstract
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  • Claims
  • Application Information

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Problems solved by technology

[0004] The embodiment of the present invention provides a method, device, computer equipment and storage medium for automatically constructing FAQ question-answer pairs, aiming to solve the problem of relatively low matching accuracy of existing FAQ question-answer pairs for automatic construction

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  • FAQ question and answer pair automatic construction method and device, computer equipment and storage medium
  • FAQ question and answer pair automatic construction method and device, computer equipment and storage medium

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Embodiment Construction

[0031] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are part of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0032] It should be understood that when used in this specification and the appended claims, the terms "comprising" and "comprises" indicate the presence of described features, integers, steps, operations, elements and / or components, but do not exclude one or Presence or addition of multiple other features, integers, steps, operations, elements, components and / or collections thereof.

[0033] It should also be understood that the terminology used ...

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Abstract

The embodiment of the invention discloses an FAQ question and answer pair automatic construction method and device, computer equipment and a storage medium. The method belongs to the technical field of artificial intelligence and natural language processing, and comprises the steps of obtaining a to-be-read document; analyzing the document to be read and segmenting the analyzed document to obtaina segmented document as a target document; according to the to-be-answered question and a preset screening model, screening out a paragraph matched with the to-be-answered question from the target document as a target paragraph; and generating an FAQ question and answer pair based on a preset reading understanding model according to the target paragraph and the to-be-answered question. According to the embodiment of the invention, the target paragraph matched with the to-be-answered question is screened out; the FAQ question-answer pair is generated according to the target paragraph and the to-be-answered question, and the non-target paragraph does not need to be processed, so that interference information brought by the non-target paragraph when the FAQ question-answer pair is generated is reduced to a certain extent, and the matching accuracy of the generated FAQ question-answer pair is higher.

Description

technical field [0001] The present invention relates to the technical fields of artificial intelligence and natural language processing, in particular to an FAQ question-answer pair automatic construction method, device, computer equipment and storage medium. Background technique [0002] FAQ is the abbreviation of Frequently Asked Questions in English. FAQ is considered as a common means of online customer service, a good FAQ system should be able to answer at least 80% of users' general questions and frequently asked questions. This not only facilitates users, but also greatly reduces the pressure on website staff, saves a lot of customer service costs, and increases customer satisfaction. Therefore, how to effectively realize the construction of FAQ database is particularly important. [0003] At present, there are mainly three methods for automatically constructing FAQs in the question-and-answer field: (1) By segmenting the articles to be read and the questions to be ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/84G06F40/205G06F40/211G06F40/126G06N3/04G06N3/08
CPCG06F16/3329G06F16/84G06N3/082G06N3/084G06N3/045Y02D10/00
Inventor 杨凤鑫徐国强
Owner PING AN TECH (SHENZHEN) CO LTD
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