Unlock instant, AI-driven research and patent intelligence for your innovation.

Service processing method and system

A business processing and business system technology, which is applied in the field of business processing methods and systems to ensure accuracy and achieve the effect of business processing

Active Publication Date: 2020-05-12
BANK OF CHINA
View PDF4 Cites 1 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In order to solve the above-mentioned technical problems existing in the prior art, this application provides a service processing method and system, which determines the identity of the user through voiceprint recognition, and processes the target service according to the personal information matched with the identity of the user and the voice command of the user. Solve the problem that the whole process of business processing cannot be realized through voice interaction in the prior art

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Service processing method and system
  • Service processing method and system
  • Service processing method and system

Examples

Experimental program
Comparison scheme
Effect test

no. 1 example

[0044] see figure 1 , which is a flow chart of a business processing method provided in the embodiment of this application.

[0045] In this embodiment of the application, the user identity of the user may be pre-registered in the service system, the voiceprint characteristics corresponding to the user identity may be stored, and the pre-stored personal information may be matched with the user identity.

[0046] It should be noted that the business system in the embodiment of the present application may be a system for providing business processing in a banking system, and may be applied to a business processing smart device without a display device, or may be applied to a telephone banking system.

[0047] It can be understood that the business system in the embodiment of the present application may have services with high security requirements, and may also have general consulting services.

[0048] It should be noted that the embodiment of the present application does not ...

no. 2 example

[0071] In the above-mentioned first embodiment, business processing can be carried out after confirming the user's identity. However, when the target business to be processed is a core business, the requirement for security is higher than that of general business. Confirming the user's identity is not enough to meet the security requirements of core business processing.

[0072] In view of the above situation, this application provides another business processing method, figure 2 It is a flow chart of another business processing method provided by the embodiment of this application.

[0073] This embodiment will be described in detail below, and the method can be implemented, for example, through the following steps S201-S206.

[0074] Steps such as pre-registration in this embodiment of the present application are the same as those in the first embodiment, and will not be repeated here.

[0075] S201: Obtain a user's start instruction, and determine whether the start instr...

no. 3 example

[0092] image 3 It is a schematic structural diagram of a service processing system provided in the embodiment of the present application.

[0093] Examples include:

[0094] The registration unit 301 is used for registering the user identity in the service system, saving the voiceprint feature corresponding to the user identity; matching the pre-stored personal information with the user identity;

[0095] The acquiring unit 302 is configured to acquire the voice command of the user, and confirm that the user has registered;

[0096] Confirmation unit 303, configured to extract the voiceprint features of the user from the voice instructions through a voiceprint recognition model, and determine whether the voiceprint features are consistent with the saved voiceprint features; wherein, the saved The voiceprint feature is the voiceprint feature corresponding to the registered user identity obtained from the business system; if consistent, confirm that the user’s identity is the...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention discloses a service processing method and system. The method comprises the following steps: pre-registering a user identity, storing and matching corresponding voiceprint characteristicsand personal information, confirming the user identity of a user by acquiring a voice instruction and judging the voiceprint characteristics, and carrying out service processing according to the voice instruction of the user and the personal information corresponding to the user identity. By judging the voiceprint feature consistency, the accuracy of user identity judgment can be ensured. The user identity accuracy is high; the service system can directly obtain the matched personal information; the user does not need to confirm personal information or require the user to provide the personalinformation to the service system to verify the user identity; according to the invention, the security problem existing when service processing is carried out only through voice interaction in the prior art is solved, and the service processing can be safely carried out through the voice interaction mode on the premise of not having other interaction modes.

Description

technical field [0001] The present application relates to the field of human-computer interaction, and in particular to a business processing method and system. Background technique [0002] With the continuous advancement of science and technology, voice interaction technology has gradually been widely used in the service field. Part of the business processing system can obtain the user's voice command, simply recognize the voice command, and feed back relevant information to the user according to the recognition result. [0003] However, part of the existing banking business processing equipment is based on equipment with a display screen. Voice interaction technology is often used as an auxiliary technology for touch or click operations to complete related navigation or consultation and answering services. It cannot be done only through voice interaction technology Realize the whole process of business processing. This is because in the prior art, the security requireme...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Applications(China)
IPC IPC(8): G06F3/16G06F21/32G10L17/00
CPCG06F3/167G06F21/32
Inventor 王孟迪
Owner BANK OF CHINA