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Fault log processing method and device

A processing method and log technology, applied in the communication field, can solve problems such as large amount of fault log data and consumption of network bandwidth resources

Active Publication Date: 2020-05-12
HUAWEI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, in the prior art, the data volume of the fault log sent by the terminal device to the server is large, consuming more network bandwidth resources

Method used

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  • Fault log processing method and device
  • Fault log processing method and device
  • Fault log processing method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0114] figure 1 A schematic diagram of a communication system provided by an embodiment of the present application, such as figure 1 As shown, the communication system includes a server and a terminal device.

[0115] Terminal equipment: it can be wireless terminal equipment or wired terminal equipment. Wireless terminal equipment can refer to a device with wireless transceiver function, which can be deployed on land, including indoor or outdoor, handheld or vehicle-mounted; it can also be deployed on water (such as ships, etc.); can also be deployed in the air (such as aircraft, balloons and satellites, etc.). The terminal device may be a mobile phone, a tablet computer (Pad), a computer with a wireless transceiver function, a computer with a wired transceiver function, a virtual reality (Virtual Reality, VR) terminal, an augmented reality (Augmented Reality, AR) Terminals, wireless terminals in industrial control, wireless terminals in self driving, wireless terminals in r...

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PUM

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Abstract

The embodiment of the invention provides a fault log processing method and a device, and the method comprises the steps of obtaining fault log information by terminal equipment after a fault is detected, and the fault log information comprises N pieces of basic log information; obtaining feature information of each piece of basic log information according to each piece of basic log information; obtaining M pieces of sub-log information according to the N pieces of basic log information and the feature information of each piece of basic log information; and sending the L pieces of sub-log information and the feature information of other basic log information to a server. The server acquires Q pieces of basic log information in the other basic log information according to the feature information of the other basic log information; and obtains fault log information according to the Q parts of basic log information and basic log information used for generating the L parts of sub-log information. Therefore, the terminal equipment does not need to send all basic log information, and network bandwidth resources are saved.

Description

technical field [0001] The embodiments of the present application relate to the field of communication technologies, and in particular, to a fault log processing method and device. Background technique [0002] In order to facilitate the normal use of the terminal device by the user, there are generally systems and application programs running in the terminal device for the user to operate to complete required tasks. However, the system or application sometimes fails during operation. After a failure occurs, the terminal device will collect the fault log of the fault and send the collected fault log to the corresponding server. The server receives the fault log of the terminal device. Finally, according to the fault log, the cause of the fault can be determined, so as to solve the fault in the terminal equipment. However, in the prior art, the fault log sent by the terminal device to the server has a large amount of data, consuming more network bandwidth resources. Conten...

Claims

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Application Information

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IPC IPC(8): G06F11/30G06F16/17
CPCG06F11/3006G06F11/3065G06F16/1734
Inventor 曾智李煜余亮马耀辉
Owner HUAWEI TECH CO LTD
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