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Information acquisition method and device

An acquisition method and an acquisition device technology, which are applied in the field of information acquisition methods and devices, and can solve the problems of users being unable to correctly describe the fault state, low efficiency in analyzing clients, and inability to accurately reproduce client fault scenarios.

Active Publication Date: 2020-05-12
BEIJING QIYI CENTURY SCI & TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, in many cases, because the user does not have professional technical knowledge and other reasons, the user cannot correctly describe the fault state, and the technician cannot accurately reproduce the fault scenario of the client, which will cause the technician to analyze the fault cause of the client. less efficient and less accurate

Method used

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  • Information acquisition method and device
  • Information acquisition method and device

Examples

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Embodiment Construction

[0107] The technical solutions in the embodiments of the present invention will be described below with reference to the drawings in the embodiments of the present invention.

[0108] refer to figure 1 , shows a structural block diagram of an embodiment of an information acquisition system of the present application, and the system includes a client 01 and a server 02.

[0109] Communication connection between client 01 and server 02.

[0110] In an embodiment, the client 01 and the server 02 may perform data interaction based on a PUSH (message push) channel, an IM (Instant Messaging, Instant Messaging) channel or a proxy server.

[0111] refer to figure 2 , shows a flow chart of the steps of an embodiment of an information acquisition method of the present application, the method is applied to figure 1 In the shown system, the method may specifically include the following steps:

[0112] In step S101, after receiving the fault state information of the client, the server...

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PUM

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Abstract

The embodiment of the invention provides an information acquisition method and device. The method comprises the steps that a server sends a fault scene information acquisition instruction to a clientafter receiving fault state information of the client; the client receives the acquisition instruction sent by the server; the client obtains scene information of the fault according to the obtaininginstruction and sends the scene information of the fault to the server; and the server receives the scene information of the fault sent by the client, and then displays the scene information of the fault. Through the method, the accuracy and efficiency of analyzing the reason of the fault can be improved, so that the user can be helped to eliminate the fault as soon as possible, and the user can continue to normally use the client as soon as possible.

Description

technical field [0001] The invention relates to the technical field of the Internet, in particular to an information acquisition method and device. Background technique [0002] In the process of using the client, the client may fail due to various reasons, for example, the user cannot operate the client normally or the client cannot process data normally, etc., resulting in the user being unable to continue to use the client normally. [0003] At this point, the user can report the status of the fault to the server corresponding to the client through the client, so that technicians can analyze the cause of the fault on the server based on the status of the fault, and troubleshoot as soon as possible based on the cause of the fault, for example, development The personnel can determine how to deal with the fault, and send the fault handling strategy to the client through the server, and then the client can execute the fault handling strategy to eliminate the fault, and then t...

Claims

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Application Information

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IPC IPC(8): H04L12/24H04L12/58H04L29/08
CPCH04L41/0631H04L41/14H04L41/0686H04L51/046H04L67/55
Inventor 刘天昊淡云梁云龙仪文旭
Owner BEIJING QIYI CENTURY SCI & TECH CO LTD
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