Unlock instant, AI-driven research and patent intelligence for your innovation.

User weak emotion analysis method and device

An analysis method and user technology, applied in the field of analysis methods, can solve problems such as inability to train and divide tax text features, weak emotions, etc.

Pending Publication Date: 2020-06-02
AEROSPACE INFORMATION
View PDF0 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] This application provides an analysis method and device for users' weak emotions, which is used to solve the problem that traditional subjective and objective text classification techniques cannot train and classify tax text features well

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • User weak emotion analysis method and device
  • User weak emotion analysis method and device
  • User weak emotion analysis method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0047] In the following description, numerous specific details are set forth in order to provide a thorough understanding of the application. However, the present application can be implemented in many other ways different from those described here, and those skilled in the art can make similar promotions without violating the connotation of the present application. Therefore, the present application is not limited by the specific implementation disclosed below.

[0048] figure 1 It is a schematic flow chart of an analysis method for users' weak emotions provided by this application. The following is combined with figure 1 , to describe the method provided in this application in detail.

[0049] Step S101, obtaining the corpus of users in the tax intelligent question answering system, and performing word segmentation on the corpus.

[0050] A large amount of tax question and answer corpus has been accumulated in the historical tax-related system, and these corpora are sorted...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention discloses a user weak emotion analysis method and a device, and the method comprises the steps: obtaining a corpus of a user in a tax intelligent question-answering system, and carryingout the word segmentation of the corpus; denoising and stop-keeping word processing are conducted on the segmented words, feature words in the segmented words are obtained, and the corresponding relation between the feature words and the emotion category of the user is established; constructing an analysis model of the weak emotion of the user by using a support vector machine model; training andtesting the model by using the feature words; and analyzing the weak emotion of the user in the tax intelligent question-answering system by using the analysis model of the weak emotion of the user toobtain the emotion of the user, thereby solving the problem that a traditional subjective and objective text classification technology cannot well train and divide tax text features.

Description

technical field [0001] The present application relates to the field of artificial intelligence, in particular to a method for analyzing users' weak emotions, and at the same time relates to an analysis device for users' weak emotions. Background technique [0002] Traditional sentiment analysis technology is mainly aimed at microblog communities, user comment systems or used in monitoring systems. The customer service Q&A system is different from comment systems such as film reviews and monitoring systems such as public opinion monitoring. Comments and public opinion contain a large number of words representing users’ subjective emotions or emotional parts of speech, while tax-only customer service has far more neutral sentences than emotional sentences. Emotional words and emotional parts of speech rarely appear, so traditional sentiment analysis technology cannot perform sentiment analysis on users in the tax intelligent customer service question answering system. At the ...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
IPC IPC(8): G06F16/332G06F16/35G06F40/289G06F40/30G06Q30/00G06Q40/00G06Q50/26
CPCG06F16/3329G06F16/355G06Q30/01G06Q40/10G06Q50/26
Inventor 刘振宇
Owner AEROSPACE INFORMATION