Operation and maintenance service management platform and operation method thereof

Abstract

The invention discloses an operation and maintenance service management platform and an operation method thereof, and the platform comprises the steps that an application access layer obtains a function instruction corresponding to an operation and maintenance object provided by an infrastructure layer, and transmits the function instruction to an application layer; the application layer generatesa calling instruction according to the function instruction and sends the calling instruction to the service layer; the data layer stores support data for realizing a maintenance function; and the service layer calls components of the component layer to run corresponding target services according to the call instruction and in combination with the support data, and provides the target services tothe application layer through the service interface. The monitoring of the operation state, safety and the like of the informatization system is realized, the difficulty of fault positioning is reduced, the dependence on key technicians is reduced, and the service capability is continuously improved in the operation and maintenance process.

Description

technical field [0001] The invention relates to the fields of information technology and operation and maintenance management technology, in particular to an operation and maintenance service management platform and an operation method thereof. Background technique [0002] With the continuous deepening and development of enterprise digitalization, networking, and information construction, the number of information equipment and information systems in enterprises is increasing, the mobility of equipment is increasing, and the use of information systems is becoming more and more frequent. The management, control and maintenance of these equipment and information systems have brought new challenges to enterprises. The operation and maintenance management of traditional informatization equipment and informatization systems mainly relies on management measures and lacks tool platforms as support. The maintenance workload of location, status, change, configuration and other info...

AI Technical Summary

Problems solved by technology

The operation and maintenance management of traditional informatization equipment and informatization systems mainly relies on management measures to ensure that there is a lack of tool platforms as support. The maintenance workload of location, status, change, configuration and other information is increasing. It is becoming more and more difficult to monitor the operation status and security of the information system and locate faults, and the workload is heavier. How to effectively manage the information system Equipment and information systems have become the "bottleneck" of the current enterprise infrastructure construction

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