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External connection mode system and method for softphone switching platform and application service cluster

A switching platform and application service technology, applied in the field of intelligent outbound call architecture, can solve the problem of high coupling between the server and the telephone switching platform, and achieve the effects of improving throughput, efficient operation, and reducing operation and maintenance costs.

Active Publication Date: 2020-07-28
BEIJING UNISOUND INFORMATION TECH +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] The present invention provides a softphone switching platform and an application service cluster external connection mode system and method to solve the problem of excessive coupling between the server and the telephone switching platform in the existing solution. The adopted technical solution is as follows:

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  • External connection mode system and method for softphone switching platform and application service cluster
  • External connection mode system and method for softphone switching platform and application service cluster
  • External connection mode system and method for softphone switching platform and application service cluster

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Embodiment Construction

[0046] The preferred embodiments of the present invention will be described below in conjunction with the accompanying drawings. It should be understood that the preferred embodiments described here are only used to illustrate and explain the present invention, and are not intended to limit the present invention.

[0047] The embodiment of the present invention provides a softphone exchange platform and an application service cluster external connection mode system and method, aiming at solving the problem of excessive coupling between the server end and the telephone exchange platform in the existing solution.

[0048] The embodiment of the present invention provides a high-availability external connection mode system of a softphone switching platform and an application service cluster, such as figure 2 As shown, the external connection mode system includes:

[0049] A public service establishment module for stripping the public service function module from the server and es...

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Abstract

The invention provides an external connection mode system and method for a softphone switching platform and an application service cluster, and belongs to the technical field of intelligent outbound architecture. The external connection mode system comprises a public service establishing module, a connection mode switching module, a telephone control module and an HTTP protocol opening module. Themethod comprises a public service establishing step, a connection mode switching step, a telephone control step and an HTTP protocol opening step.

Description

technical field [0001] The invention provides a system and method for external connection mode between a softphone exchange platform and an application service cluster, and belongs to the technical field of intelligent outbound call architecture. Background technique [0002] In the current intelligent outbound call architecture, functions such as call process control, speech audio playback control, and message event monitoring are all based on the long-term connection interaction state between the server and the softphone switching platform. By sending ESL control protocol commands, each process and function control is carried out. In the existing solution, the server and the telephone exchange platform have a high coupling. When it needs to be deployed in a cluster mode, it is necessary to establish a long connection state between each server node and the softphone exchange platform in a many-to-many manner. There are problems such as confusing and complicated system call...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08H04L29/06
CPCH04L67/02H04L67/10H04L69/08H04L67/141H04L67/51
Inventor 李旭滨余斌方鹏
Owner BEIJING UNISOUND INFORMATION TECH