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A fault reporting method, device, terminal and computer-readable medium

A technology of fault reporting and fault information, applied in the field of communication, can solve the problems of information reporting and other problems, and achieve the effect of avoiding harm

Active Publication Date: 2021-08-17
GREE ELECTRIC APPLIANCES INC +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In order to solve the technical problem of information reporting when it cannot be connected to the home network, the present invention provides a fault reporting method, device, terminal and computer-readable medium

Method used

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  • A fault reporting method, device, terminal and computer-readable medium
  • A fault reporting method, device, terminal and computer-readable medium
  • A fault reporting method, device, terminal and computer-readable medium

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Embodiment Construction

[0045] In order to make the purposes, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments These are some embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative work fall within the protection scope of the present invention.

[0046] Due to problems with home appliances or home Wi-Fi network connection, the networking of home appliances will be ineffective. For example, if a certain air conditioner in the user's home fails and cannot work normally, the air conditioner will not be able to report the fault information to the server through the home WiFi network, and ...

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Abstract

The present invention relates to a fault reporting method, device, terminal and computer-readable medium. The method includes: if a fault occurs in a household electrical appliance, detecting whether the network connection between itself and the wireless network is disconnected; if the network connection with the wireless network is disconnected, , encapsulating the fault information to be reported to obtain a broadcast data packet; broadcasting the broadcast data packet through the Bluetooth module, so that the Bluetooth gateway forwards the broadcast data packet to the server. The present invention can forward the broadcast data packet to the server through the bluetooth gateway, report the fault information to the server in time, and further enable the server to obtain the fault information of the home appliance in time, so as to process the fault information in time and avoid harm.

Description

technical field [0001] The present invention relates to the field of communication technologies, and in particular, to a fault reporting method, device, terminal and computer-readable medium. Background technique [0002] With the development of Internet of Things technology, the networking function of home appliances has gradually become popular. At present, the mainstream distribution network method is to establish a connection between mobile phones and home appliances through WiFi. For example, both home appliances and user terminals are connected to the home network WiFi through a router. If the home appliance fails, the home appliance can directly report the fault information to the server through the home WiFi network. After receiving the fault information, the server sends the fault information to the APP of the user's mobile phone. On the other hand, the user can know the faulty home appliance in time, and it is very convenient to report the fault information through...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04W4/06H04W4/80H04W24/04H04W48/10H04W84/18
CPCH04W4/06H04W24/04H04W48/10H04W84/18H04W4/80
Inventor 李绍斌肖百钦温睿增刘洪钊巫锦辉白青昀郗皓辰
Owner GREE ELECTRIC APPLIANCES INC