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Voice interaction method and device, self-service equipment, server and medium

A technology of self-service equipment and voice interaction, which is applied in the field of voice interaction methods, servers and media, self-service equipment, and devices. It can solve problems such as user transaction failure, reduce user transaction efficiency, and reduce user experience satisfaction, so as to achieve a good experience environment, The effect of improving the efficiency of financial transactions

Pending Publication Date: 2020-10-02
CHINA CONSTRUCTION BANK
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The disadvantage of the above scheme is that the interaction with the self-service equipment is realized through the traditional button or touch screen during the transaction process, which reduces the transaction efficiency of the user to a certain extent; especially when there is a problem with the traditional button or touch screen, it will cause the user to trade Fail, but also reduce user experience satisfaction

Method used

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  • Voice interaction method and device, self-service equipment, server and medium
  • Voice interaction method and device, self-service equipment, server and medium
  • Voice interaction method and device, self-service equipment, server and medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0065] figure 1 It is a schematic flowchart of the voice interaction method provided in Embodiment 1 of the present invention. This embodiment is applicable to the situation where the self-service equipment interacts with the user through voice. The method of this embodiment can be executed by a voice interaction device, which can be realized by hardware and / or software, and can be configured in the self-service equipment. The voice interaction method described in any embodiment of the present application can be implemented. Such as figure 1 As shown, the method specifically includes the following:

[0066] S110. Collect audio data of the user through the microphone in the self-service device.

[0067] In this embodiment, the self-service device is a mobile electronic device that can support bank financial transactions, such as a financial service cabin; the financial service cabin can be moved and placed in a place that is convenient for users to operate, such as a shopping ...

Embodiment 2

[0085] figure 2 It is a schematic flowchart of the voice interaction method provided in Embodiment 2 of the present invention. This embodiment is applicable to the case of performing semantic processing on audio data, and the method of this embodiment can be executed by a voice interaction device, which can be implemented by hardware and / or software, and can be configured in a server. The voice interaction method described in any embodiment of the present application can be implemented. Such as figure 2 As shown, the method specifically includes the following:

[0086] S210. Receive audio data sent by the self-service device; and perform semantic processing on the audio data to obtain service feedback information.

[0087] In this embodiment, since the self-service device does not have the function of effectively processing audio data, the self-service device needs to send the collected audio data to the server for semantic processing, so as to obtain business feedback in...

Embodiment 3

[0105] Embodiment 3 of the present invention provides a voice interaction device configured in self-service equipment, see image 3 , the device consists of:

[0106] The data acquisition module 310 is used to collect the user's audio data through the microphone in the self-service device;

[0107] A data sending module 320, configured to send the audio data to a server, to instruct the server to perform semantic processing on the audio data to obtain service feedback information;

[0108] The user interaction module 330 is configured to interact with the user according to the service feedback information received from the server.

[0109] Optionally, the service feedback information includes a page jump instruction and feedback user text.

[0110] Optionally, the user interaction module 330 is specifically used for:

[0111] In response to the page jump instruction, jump to a target display page to display the target display page.

[0112] Optionally, the user interaction m...

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PUM

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Abstract

The embodiment of the invention discloses a voice interaction method and device, self-service equipment, a server and a medium. The method comprises the following steps: acquiring audio data of a userthrough a microphone in the self-service equipment; sending the audio data to a server to indicate the server to perform semantic processing on the audio data to obtain service feedback information;and interacting with the user according to the service feedback information received from the server. According to the embodiment of the invention, the problem that the interaction efficiency is low when a key or touch screen mode is used for interacting with the self-service equipment is solved; the effective interaction with the user is achieved through intelligent voice, financial transaction efficiency is effectively improved, and a better experience environment is brought to the user.

Description

technical field [0001] The embodiment of the present invention relates to a voice interaction technology, in particular to a voice interaction method, device, self-service equipment, server and medium. Background technique [0002] The financial service cabin is a financial equipment terminal that is not limited to bank outlets. It has a fully enclosed operating space and can be deployed outside of bank outlets; such as shopping malls, plazas, subway stations, etc., and users can use it without the company of bank staff. Self-service banking related business. At present, when users handle related businesses on financial self-service devices, they mainly interact with the self-service devices through fixed hardware buttons or virtual buttons on the display screen to successfully complete financial transactions. [0003] The disadvantage of the above scheme is that the interaction with the self-service equipment is realized through the traditional button or touch screen durin...

Claims

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Application Information

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IPC IPC(8): G06F40/30G07F19/00G10L15/26G10L17/22
CPCG06F40/30G07F19/20G10L15/26G10L17/22
Inventor 贺文明郭敏鸿范会善王炼何彦辉赵新阳梁春芳张芸荧
Owner CHINA CONSTRUCTION BANK
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